Elizabeth Russell
Wolsingham,County Durham
Summary
Dynamic professional with expertise in communication and organisational skills. Proven ability to identify solutions and leverage extensive knowledge to enhance project outcomes. Skilled in multitasking, facilitating group discussions, and managing diverse projects effectively.
Overview
25
25
years of professional experience
Work history
Volunteer sales assistant
Paws Charity Shop
Paphos, Cyprus
2025.10 - 2026.05
- Assisted customers with product advice to enhance shopping experience
- Always on hand to talk to the customers about our charity and how the money raised goes directly to helping the stray dogs of Cyprus
- Sorted and displayed donated stock to maintain an organised and appealing shop layout
- Maintained cleanliness and tidiness of shop to create welcoming environment
- Assisted various departments by providing support during busy periods
Laundry assistant
The Laundry Room Paphos
Paphos, Cyprus
2024.03 - 2024.11
- Handled delicate garments carefully, preventing damage due to inappropriate treatment.
- Ensured longevity of items with careful handling during washing, drying, and folding process.
- Upheld hygiene standards with regular cleaning of machines and work area.
- Provided quality service to customers by carefully inspecting all items before returning them.
- Contributed to a positive working environment with good communication skills and teamwork attitude.
Animal care volunteer
Private Individual
Paphos, Cyprus
2021.03 - 2022.12
- Ensured a safe environment for dogs who we were transporting from kennels to airports to be rehomed.
- Communicated effectively with the team to organise collections and delivery of animals
- Nurtured trust in shy animals through patience, consistency and gentle interaction.
- Communicated with local government shelters in order for the dogs to be kept in good condition until we were able to remove them
Administration and Finance Assistant
Sold On Cyprus Estate Agents
Paphos, Cyprus
2019.01 - 2020.06
- Improved customer trust by establishing open lines of communication and effectively handling enquiries.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Promoted new listings using digital platforms such as social media sites, company website and online portals,.
- Collaborated closely with solicitors during contract negotiations for seamless transaction processes.
Travel Insurance Consultant
Beechwood Travel
Paphos, Cyprus
2014.05 - 2016.06
- Coordinated holidaymaker repatriations worldwide, managing documentation and travel logistics end-to-end.
- Improved customer satisfaction by coordinating insurance interactions and addressing concerns effectively.
- Maintained calm composure during high-volume, sometimes stressful workflow demands.
Sales ledger controller
FCBS
Buntingford, Hertfordshire
2010.04 - 2014.03
- Lead credit controllers and accounts administration staff with clear task allocation.
- Manage day-to-day debt collection activities, monitoring accounts and payment progress daily.
- Reconciled bank statements, resolved discrepancies, and maintained reliable financial records.
- Manage customer complaints, investigate issues, and resolve reported concerns effectively.
Credit Controller
Crystal Umbrella
Hertford, Hertfordshire
2008.08 - 2010.04
- Negotiated repayment arrangements, improving cash flow in the process.
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Managed customer accounts for maintaining positive client relationships.
Senior Credit Controller
Beko PLC
Watford, Hertfordshire
2004.08 - 2008.08
- Reduced overdue invoices through persistent follow-ups and negotiations.
- Oversaw regular ledger reviews; ensured accurate record-keeping.
- Streamlined invoice processing; enhanced operational efficiency.
- Provided training to junior staff, promoting a high-performance work environment.
Sole Credit Controller
Polaroid (UK)
Luton, Bedfordshire
2001.01 - 2008.08
- Streamlined debt collection processes, enhancing cashflow and expediting resolution.
- Managed debtor ledger meticulously, minimising any potential errors or discrepancies.
- Conducted face-to-face customer meetings, effectively resolving long-standing outstanding issues.
- Advanced cases to legal action, facilitating swift resolution of disputes.
Education
GNVQ (Merit) - Health & Social Care
Townsend CofE
GCSEs -
Stanborough School
Skills
Customer service expertise
Effective communication
Team collaboration
Resourceful problem solver
constructive feedback reception
Animal welfare advocacy
Accomplishments
Employee of the year a FCBS in 2012
Silver Excellence Award at Polaroid UK for outstanding debt collection
Customer service award at Polaroid UK
Timeline
Volunteer sales assistant
Paws Charity Shop
2025.10 - 2026.05
Laundry assistant
The Laundry Room Paphos
2024.03 - 2024.11
Animal care volunteer
Private Individual
2021.03 - 2022.12
Administration and Finance Assistant
Sold On Cyprus Estate Agents
2019.01 - 2020.06
Travel Insurance Consultant
Beechwood Travel
2014.05 - 2016.06
Sales ledger controller
FCBS
2010.04 - 2014.03
Credit Controller
Crystal Umbrella
2008.08 - 2010.04
Senior Credit Controller
Beko PLC
2004.08 - 2008.08
Sole Credit Controller
Polaroid (UK)
2001.01 - 2008.08
GNVQ (Merit) - Health & Social Care
Townsend CofE
GCSEs -
Stanborough School