Elizabeth - Liz Wilson
Forres,Moray
Summary
A naturally enthusiastic and approachable professional with extensive experience in international front facing customer service and brand ambassador roles; starting with Monarch Airlines cabin crew; airport check in agent & World Duty Free travel retail sales supervisor.
Driven fashion retail Sales Assistant committed to enhancing store performance & delivering excellent shopping experiences @BrodieCF
Empathetic with a good sense of humour I love engaging with people of all nationalities. Extensive team working skills and understanding of business operation, competition and the need to be reliable and flexible.
Waitressing at Horsforth Golf club in my youth a great starter job.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Retail sales assistant
Brodiecountryfare Ladies Designer Fashion
Brodie by Forres, Moray
2015.06 - Current
- Performing excellent personalised customer service with care passion & attention to detail. To our valued loyal & new visiting customers looking for Occasion wear, or outfits across a large range of designer ladies clothing collections.
- Selling promoting accessorising outfits: advising diplomatically customer's with sizing cuts fabrics seasonal trends styles & colours.
- Exceeding in sales & customer expectations across the store - Menswear, Leisure Wear Accessories & Gifts . Searching the huge challenging back store to optimise sales.
- Team work -continual merchandising against sales performance window dressing, admin, stock tagging steaming & house keeping.
- Assisting manager with sale x 4 per year with clothing sale preparation. till operation . customer orders returns . mentoring new starters.
- Assisted on occasion in restaurant clearing & cleaning tables
- Promoting the new customer loyalty app & online sale website
- TOTAL SERVICE 8.5 YEARS - 2 year break to attend UHI complementary therapy HND course Aug 17/ Oct 19.
SENIOR TRAVEL RETAIL SALES ASSISTANT P/T
WORLD DUTY FREE
LEEDS BRADFORD AIRPORT , WEST YORKSHIRE
2011.04 - 2014.11
- Promoting selling whisky & offering tastings in the Liquor Dept. focusing on Speyside & Highland Malts achieving targets dressed in my tartan suit
- Conversing in French & basic Spanish with passengers maximising sales across Liquor & Fragrance Departments.
- Meet/Greet passengers promoting store offers & services
- Promoting , up selling fragrance & beauty products achieving personal & team targets awarded 5* mystery shopper reports
- Stock replenishment merchandising ,cashing up, due diligence
- Mentoring new starters & attending training courses
Customer service Agent P/T
AVIANCE AIRPORT GROUND HANDLING AGENT
LEEDS BRADFORD AIRPORT , WEST YORKSHIRE
2004.12 - 2009.09
- Checking in passengers/baggage, boarding using PA system conversing in French on CDG BRU flights in a very busy time critical environment during unsocial hour shifts
- Assisting passengers with delays diversions & increasing passenger use by 50% on new self check in machines.
- Reporting tracing lost luggage adhering to strict H&S security procedures
- Team working with aircraft dispatchers Security, Special Branch and Immigration Departments
Education
HND - COMPLEMENTARY THERAPIES - REFLEXOLOGY MASSAGE & AROMATHERAPY MASSAGE
UHI MORAY COLLEGE
Elgin, Moray 2017.08 - 2019.06
BEST CABIN CREW TRAINEE MAY 1990 - CABIN CREW TRAINEE CONVERSING IN FRENCH
MONARCH AIRLINES
GATWICK AIRPORT 1990.05 - 1990.06
COTAC LEVEL 1 & 2 - TRAVEL AGENCY COMPETENCE
PARK LANE COLLEGE OF FE -
LEEDS 1985.09 - 1986.08
EDCL LEVEL 2 - IT/PC USER SKILLS
MORAY COLLEGE linked Forres Community Learning
FORRES 2017.05 - 2017.07
GCSEs - French English History Drama Geography Textile Design
HORSFORTH SECONDARY SCHOOL
LEEDS WEST YORKSHIRE 1980.09 - 1985.07
Skills
- Naturally enthusiastic driven & outgoing
- Highly experienced in Customer Services, selling & Brand Ambassador roles - from Monarch Airlines to BrodieCountryfare
- Earned 5 * mystery shopper reports & numerous great customer service feedback reviews throughout my career
- Basic French Language ( pigeon Spanish ) would enjoy improving my French language skills for this role
- Empathetic with a good sense of humour
- Highly experienced team worker
- Adaptable and reliable understanding business operation
Affiliations
- Dog walking. Regular Cycling( manual) to keep fit. Family. Golf . Giving a wonderfully relaxing therapeutic massage or reflexology treatment
Timeline
HND - COMPLEMENTARY THERAPIES - REFLEXOLOGY MASSAGE & AROMATHERAPY MASSAGE
UHI MORAY COLLEGE
2017.08 - 2019.06
EDCL LEVEL 2 - IT/PC USER SKILLS
MORAY COLLEGE linked Forres Community Learning
2017.05 - 2017.07
Retail sales assistant
Brodiecountryfare Ladies Designer Fashion
2015.06 - Current
SENIOR TRAVEL RETAIL SALES ASSISTANT P/T
WORLD DUTY FREE
2011.04 - 2014.11
Customer service Agent P/T
AVIANCE AIRPORT GROUND HANDLING AGENT
2004.12 - 2009.09
BEST CABIN CREW TRAINEE MAY 1990 - CABIN CREW TRAINEE CONVERSING IN FRENCH
MONARCH AIRLINES
1990.05 - 1990.06
COTAC LEVEL 1 & 2 - TRAVEL AGENCY COMPETENCE
PARK LANE COLLEGE OF FE -
1985.09 - 1986.08
GCSEs - French English History Drama Geography Textile Design
HORSFORTH SECONDARY SCHOOL
1980.09 - 1985.07