Summary
Overview
Work History
Education
Skills
Additioal Information
Languages
Generic
Emma Rogers

Emma Rogers

Luton,Bedford

Summary

Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Overview

2
2
years of professional experience

Work History

Retail Sales Assistant

JD Sports
Luton, Bedfordshire
09.2022 - 04.2023
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Built lasting relationships with clients through customer service interactions.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Participated in staff meetings to develop strategies in selling.

Waitress

Host Staffing
Bishop's Stortford, Hertfordshire
10.2020 - 05.2022
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

GCSEs -

Bishop's Stortford College
Bishop's Stortford, Hertfordshire
09/2018 - 07/2021

AS levels - First year of A Levels

Bishop's Stortford College
Bishop's Stortford
09/2021 - 07/2022

Trumpet

Hertfordshire Music Centre
Hertfordshire
09/2017 - 03/2021

Skills

  • Outstanding customer service
  • Upselling expertise
  • Money handling
  • Results driven
  • Superb time management
  • Self-motivated
  • Outgoing and enthusiastic
  • Confident communicator
  • Promotions
  • IT skills - Competent user of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint

Additioal Information

Other - Swimmer with a Gold swimming award, award for completing NHS cadet course. presentations for committees I have been dedicated to.  Being active in my AS level courses and communicating where and when I needed help. Verbal communication - During my school studies, creating and giving presentations, to whole year group in assembly and to smaller groups in House or tutorials, some on my own and others with fellow students. One presentation was on black history months which I took part in on my own. Communication on the hockey field and netball court with other players.

Languages

English
Fluent
Italian
Elementary
French
Elementary
German
Beginner
Polish
Elementary
Swahili
Intermediate
Spanish
Beginner

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Emma Rogers