Summary
Overview
Work history
Education
Skills
References
Hobbies
Timeline
Generic

ELIZABETH HARWOOD

Hove

Summary

I am an enthusiastic and self motivated individual with experience in a variety of roles within Contact Centres and the retail industry. I have excellent organisational and communication skills, along with the drive to take on new challenges to succeed both individually and as part of a team.

Overview

33
33
years of professional experience
5
5
years of post-secondary education

Work history

Food & Beverage Assistant

The Hove Club
09.2021 - 07.2025
  • Collaborated effectively with bar and kitchen staff for expedited order delivery.
  • Worked efficiently both independently and as a team member for events such as wakes, weddings, and general occasions, which were a regular occurance.
  • Managed table arrangement for maximising dining capacity during busy periods.
  • Responsible for cashing up & locking up the premises.

Telephone Banking Consultant

Lloyds Banking Group
Brighton
06.2007 - 05.2010
  • Enhanced client relationships with effective communication strategies.
  • Responsible for taking customer service calls relating to service and billing enquiries, in addition to taking payments.
  • Actioning lost and stolen calls.
  • Motivated the team to achieve sales and targets.
  • Deputised the Manager in their absence to communicate efficiency and sales data to senior management.
  • Motivated staff to strive to develop skills and competencies to excel to their role.
  • Managed team to deliver business results.
  • Supported the successful implementation of new systems.
  • Implemented needs based selling techniques and sharing of best practices to ensure the financial needs of the growing business were met.

Core Banking Advisor

Lloyds Banking Group
Brighton
03.2004 - 05.2007
  • Responsible for taking credit card calls for a variety of products relating to service or billing enquiries.
  • Created a consistently positive customer experience by taking action in an effective and efficient manner, meeting needs of customers at first point of contact.
  • Identified opportunities to further extend/develop and deepen the customer relationship by promoting products and services in order to fully meet the customer's financial needs.
  • Ensured all customers were dealt with in accordance with the compliance and regulatory requirements.

Sales Advisor

Debenhams
Brighton
02.2001 - 02.2004
  • Responsibilities included maintaining displays, till coverage and managing customers needs and expectations.
  • Operation of till and computer systems.
  • Excelled in the uptake of the Debenhams store card.
  • Implemented training for staff to ensure the store achieved their target on the store card.

Hotel Assistant

Queens Hotel
Brighton
03.1998 - 01.2000
  • Responsibilities included running the hotel bar, stocking up daily, helping manage rotas and ensuring customers needs are met.
  • Worked closely with other staff members for efficient operations and hotel functions.
  • Using initiative to make considered decisions that could impact the business.
  • Motivating and managing the team through times of change.

Hotel Assistant

The Royal Albion Hotel
Brighton
01.1996 - 02.1998
  • General hotel duties in all departments.
  • Achievements: Motivation staff.

River Island
London
03.1995 - 09.1996

The Stag Inn
Brighton
08.1992 - 01.1995

Education

RSA Certificate for Typing, Word Processing, Audio, Office Practice Diploma -

Loughton College
Loughton, Essex
09.1989 - 07.1990

4 GCSEs - Grades B to C (Including English & Maths)

Beal High School
Ilford, Essex
09.1984 - 07.1988

Skills

  • Health & safety certificate
  • First aid

References

References available upon request.

Hobbies

Swimming, Aerobics and keep fit classes, Socialising, Travel, Theatre

Timeline

Food & Beverage Assistant

The Hove Club
09.2021 - 07.2025

Telephone Banking Consultant

Lloyds Banking Group
06.2007 - 05.2010

Core Banking Advisor

Lloyds Banking Group
03.2004 - 05.2007

Sales Advisor

Debenhams
02.2001 - 02.2004

Hotel Assistant

Queens Hotel
03.1998 - 01.2000

Hotel Assistant

The Royal Albion Hotel
01.1996 - 02.1998

River Island
03.1995 - 09.1996

The Stag Inn
08.1992 - 01.1995

RSA Certificate for Typing, Word Processing, Audio, Office Practice Diploma -

Loughton College
09.1989 - 07.1990

4 GCSEs - Grades B to C (Including English & Maths)

Beal High School
09.1984 - 07.1988

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ELIZABETH HARWOOD