ELIZABETH HARWOOD
Hove
Summary
I am an enthusiastic and self motivated individual with experience in a variety of roles within Contact Centres and the retail industry. I have excellent organisational and communication skills, along with the drive to take on new challenges to succeed both individually and as part of a team.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work history
Food & Beverage Assistant
The Hove Club
2021.09 - 2025.07
- Collaborated effectively with bar and kitchen staff for expedited order delivery.
- Worked efficiently both independently and as a team member for events such as wakes, weddings, and general occasions, which were a regular occurance.
- Managed table arrangement for maximising dining capacity during busy periods.
- Responsible for cashing up & locking up the premises.
Telephone Banking Consultant
Lloyds Banking Group
Brighton
2007.06 - 2010.05
- Enhanced client relationships with effective communication strategies.
- Responsible for taking customer service calls relating to service and billing enquiries, in addition to taking payments.
- Actioning lost and stolen calls.
- Motivated the team to achieve sales and targets.
- Deputised the Manager in their absence to communicate efficiency and sales data to senior management.
- Motivated staff to strive to develop skills and competencies to excel to their role.
- Managed team to deliver business results.
- Supported the successful implementation of new systems.
- Implemented needs based selling techniques and sharing of best practices to ensure the financial needs of the growing business were met.
Core Banking Advisor
Lloyds Banking Group
Brighton
2004.03 - 2007.05
- Responsible for taking credit card calls for a variety of products relating to service or billing enquiries.
- Created a consistently positive customer experience by taking action in an effective and efficient manner, meeting needs of customers at first point of contact.
- Identified opportunities to further extend/develop and deepen the customer relationship by promoting products and services in order to fully meet the customer's financial needs.
- Ensured all customers were dealt with in accordance with the compliance and regulatory requirements.
Sales Advisor
Debenhams
Brighton
2001.02 - 2004.02
- Responsibilities included maintaining displays, till coverage and managing customers needs and expectations.
- Operation of till and computer systems.
- Excelled in the uptake of the Debenhams store card.
- Implemented training for staff to ensure the store achieved their target on the store card.
Hotel Assistant
Queens Hotel
Brighton
1998.03 - 2000.01
- Responsibilities included running the hotel bar, stocking up daily, helping manage rotas and ensuring customers needs are met.
- Worked closely with other staff members for efficient operations and hotel functions.
- Using initiative to make considered decisions that could impact the business.
- Motivating and managing the team through times of change.
Hotel Assistant
The Royal Albion Hotel
Brighton
1996.01 - 1998.02
- General hotel duties in all departments.
- Achievements: Motivation staff.
River Island
London
1995.03 - 1996.09
The Stag Inn
Brighton
1992.08 - 1995.01
Education
RSA Certificate for Typing, Word Processing, Audio, Office Practice Diploma -
Loughton College
Loughton, Essex 1989.09 - 1990.07
4 GCSEs - Grades B to C (Including English & Maths)
Beal High School
Ilford, Essex 1984.09 - 1988.07
Skills
- Health & safety certificate
- First aid
References
References available upon request.
Hobbies
Swimming, Aerobics and keep fit classes, Socialising, Travel, Theatre
Timeline
Food & Beverage Assistant
The Hove Club
2021.09 - 2025.07
Telephone Banking Consultant
Lloyds Banking Group
2007.06 - 2010.05
Core Banking Advisor
Lloyds Banking Group
2004.03 - 2007.05
Sales Advisor
Debenhams
2001.02 - 2004.02
Hotel Assistant
Queens Hotel
1998.03 - 2000.01
Hotel Assistant
The Royal Albion Hotel
1996.01 - 1998.02
River Island
1995.03 - 1996.09
The Stag Inn
1992.08 - 1995.01
RSA Certificate for Typing, Word Processing, Audio, Office Practice Diploma -
Loughton College
1989.09 - 1990.07
4 GCSEs - Grades B to C (Including English & Maths)
Beal High School
1984.09 - 1988.07