Eliza Patel
Bolton,Greater Manchester
Summary
Dynamic and adaptable professional with a strong foundation in retail sales expertise and customer service. Demonstrates exceptional problem-solving, communication, and organisational skills, complemented by team management capabilities. Proficient in cash handling and bilingual communication, fostering positive interactions with diverse clientele. Committed to delivering excellence through patience and tolerance, while continuously seeking opportunities for growth within the industry.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Customer Assistant
Phat Ladz
Bolton
2025.03 - Current
- Provide friendly and efficient customer service in a busy takeaway environment by taking orders, handling payments, and maintaining a clean and organised front-of-house area. Work closely with the kitchen team to manage orders, resolve customer enquiries, and ensure a positive experience for every customer.
- Improved customer relations by promptly addressing queries and concerns.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Work Experience Student
Shanti Medical Centre
2024.10 - 2024.10
- Supported reception staff with administrative tasks and observed how patient appointments and enquiries were managed. Shadowed a GP during consultations to gain insight into patient care and the day-to-day running of a medical practice.
Teaching assistant
Sunning Hill Primary School
Bolton
2023.06 - 2023.06
- Supported the class teacher during work experience by assisting with lessons, working with pupils in small groups, preparing resources, and helping to maintain a positive and safe learning environment.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted in lesson planning for effective curriculum delivery.
Education
BTEC Level 3 - Health and Social Care
Bolton 6th Form Collage
2024.09 -
GCSEs - English, Math’s and science
Bolton Muslim Girls School
2019.09 - 2024.06
Skills
- Problem-solving skills
- Communication skills
- Organizational skills
- Team management
- Cash handling
- English
- Customer service
- Bilingual
- Patience and tolerance
- Retail sales expertise
Timeline
Customer Assistant
Phat Ladz
2025.03 - Current
Work Experience Student
Shanti Medical Centre
2024.10 - 2024.10
BTEC Level 3 - Health and Social Care
Bolton 6th Form Collage
2024.09 -
Teaching assistant
Sunning Hill Primary School
2023.06 - 2023.06
GCSEs - English, Math’s and science
Bolton Muslim Girls School
2019.09 - 2024.06