Zoe Sadler
Morrisons
Helensburgh,Scotland
3
Years of experience
Summary
Results-driven professional in high-volume customer service and hospitality operations. Expertise in cash handling, transaction processing, and inventory management, ensuring compliance with food safety standards. Strong problem-solving and team coordination skills enhance operational efficiency in fast-paced environments.
Work history
Customer Assistant
11 Months- Provided customer service by accurately scanning products and verifying pricing codes for a seamless checkout experience.
- Managed stock control through code checks to ensure accuracy during peak trading periods.
- Reduced waste by following stock accuracy procedures and product compliance standards.
- Ensured health and safety regulations complied within work premises at all times.
General Assistant
6 Months- Managed bar operations independently during peak service, ensuring consistent delivery of high-quality experiences.
- Operated bar service independently during busy periods, maintaining smooth service flow for customer satisfaction.
- Coordinated catering and dining service flow with event setups to enhance guest experience.
- Supported team operations across multiple service areas to deliver consistent event hospitality.
- Assisted with inventory management for efficient stock control.
Customer Service Specialist
3 Months- Assisted with product enquiries and provided recommendations to enhance customer experience on shop floor.
- Guided customers during busy periods to facilitate confident purchasing decisions.
- Organise stock effectively and follow company safety and operational standards daily.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
Cafe Assistant
9 Months- Served customers promptly, ensuring they enjoyed their visit.
- Processed cash transactions accurately, minimising discrepancies at shift end.
- Collaborated with team members to ensure seamless operations.
- Cleaned and reset tables promptly to maintain efficient service flow.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Took accurate food orders, preventing misunderstandings and errors in service delivery.
Skills
Cash handling
Stock management
Food safety compliance
HACCP awareness
High-volume service
Fast-paced operations
Guest experience delivery
Catering coordination
Team coordination
Accuracy under pressure
Time management
Customer-facing professionalism
Problem-solving skills
Availability for shifts
Education
Functional Skills Level 2 - English Language
Functional Skills Level 2 - Mathematics
Timeline
Customer Assistant
Morrisons
2025.10 - Current
General Assistant
Sodexo
2025.03 - 2025.09
Customer Service Specialist
Halfords
2024.09 - 2024.12
Cafe Assistant
Jump Inc Urban Playgrounds
2023.10 - 2024.07
PassFunctionalSkills
Functional Skills Level 2 from English Language
PassFunctionalSkills
Functional Skills Level 2 from Mathematics