Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ala Tantoush

Sunderland

Summary

Second-year pharmacy student with valuable experience working in a pharmacy environment, including dispensing, managing tasks under pressure, and assisting patients with care and professionalism. Combined with several years of retail customer service experience, I demonstrate excellent communication skills, accuracy, and strong attention to detail. My university studies and placement have provided me with solid knowledge of medicines, pharmaceutical practice and patient care. I am eager to contribute to a pharmacy team where I can expand my expertise, gain further practical experience, and deepen my knowledge to support my future career in the field.

Overview

8
8
years of professional experience

Work history

Customer assistant

Marks & Spencer
Murton, Durham
08.2023 - Current

As a Sales Assistant at Marks & Spencer, I provided excellent customer service by engaging with shoppers, offering product advice, and supporting sales through strong product knowledge and awareness of promotions. I maintained high store standards, operated tills efficiently, and worked collaboratively to meet targets. I embraced new ways of working with a positive attitude and followed all health and safety procedures.

Pharmacy dispenser

Avicenna
Sunderland
01.2025 - 03.2025

As part of my first-year university placement in Pharmacy, I worked as a Pharmacy Dispenser, supporting the safe and accurate preparation of prescriptions under the supervision of a registered pharmacist. I developed strong attention to detail, maintained patient confidentiality, and followed all legal and ethical guidelines. This role enhanced my communication skills through patient interactions and teamwork, and deepened my understanding of pharmacy operations, stock management, and the importance of accuracy in dispensing medication

Pharmacy dispensing assistant

Fairmans Pharmacy
Newcastle upon Tyne
01.2023 - 02.2023

As a Pharmacy Dispensing Assistant, I supported pharmacists in preparing and dispensing prescriptions accurately while maintaining strict adherence to confidentiality and safety standards. I provided excellent customer service, offered advice on over-the-counter medications, and ensured stock was managed efficiently. My role required strong attention to detail, accuracy, and communication skills in a fast-paced, regulated environment.

Customer assistant

Lush Cosmetics
Gateshead
10.2022 - 12.2022

As a Customer Assistant at Lush Cosmetics, I provided personalised, ethical customer service by using in-depth product knowledge and engaging demonstrations to connect with customers. I supported in-store events, maintained high visual merchandising standards, and promoted products creatively to drive sales. Working in a positive, inclusive team environment, I helped manage stock efficiently, minimise waste, and ensure smooth day-to-day operations. My role also strengthened my ability to communicate effectively with both customers and colleagues, contributing to an exceptional and memorable shopping experience.


Customer Assistant

Caritas-Charity Shop
Nicosia, Cyprus
06.2017 - 08.2019

I volunteered in a charity shop for 2 years, showing dedication and teamwork while helping raise funds for children in need. I developed strong communication and listening skills, learned to empathise with customers, and handled issues calmly under pressure. This experience also improved my problem-solving and collaboration abilities in a fast-paced environment.

Education

Master of Pharmacy - Pharmacy

University of Sunderland
Sunderland

A-Levels - Chemistry, Biology, Maths

Kenton School
Newcastle upon Tyne
09/2020 - 06/2022

GCSEs - English, Maths, Chemistry, Biology, Physics, French, IT, Global Perspectives

The Senior School
Nicosia, Cyprus
09/2018 - 06/2020

Skills

Communication skills

Interpersonal skills

Teamwork

Patience and resilience

Attention to detail

Sales and product knowledge

Time management and organisation

Problem-solving skills

Easily adaptable to new environments

Fast-learner

Timeline

Pharmacy dispenser

Avicenna
01.2025 - 03.2025

Customer assistant

Marks & Spencer
08.2023 - Current

Pharmacy dispensing assistant

Fairmans Pharmacy
01.2023 - 02.2023

Customer assistant

Lush Cosmetics
10.2022 - 12.2022

Customer Assistant

Caritas-Charity Shop
06.2017 - 08.2019

Master of Pharmacy - Pharmacy

University of Sunderland

A-Levels - Chemistry, Biology, Maths

Kenton School
09/2020 - 06/2022

GCSEs - English, Maths, Chemistry, Biology, Physics, French, IT, Global Perspectives

The Senior School
09/2018 - 06/2020
Ala Tantoush