Eleni Pickard
Presteigne,Powys
Summary
I am an MSc student currently undertaking a degree in Forensic Psychology at Birmingham City University who has many years' experience working with the public. I have a passion for psychology and am constantly looking to further develop the skills I have accomplished throughout my four years of studies. I aspire for my career to be centred around reducing recidivism for offending populations and encouraging a safer society through the application and development of psychological techniques. I am searching for a future role that allows me to develop my skills and put my knowledge into practice, all while maintaining my career aspirations.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Retail Assistant
Spar
12.2024 - 04.2025
- Customer service
- Stock and date rotation
- Restocking of shelves
- Till work and cash handling
- Maintaining high standards of service
- Cleaning
- Working within a team
Volunteer
Citizens Advice Witness Service
11.2024 - 04.2025
- Providing emotional support to witnesses and their families throughout court proceedings, offering reassurance and practical information about the environment
- Assisting in escorting witnesses and their families to the courtroom, ensuring they feel supported throughout their giving of evidence
- Identifying the complex needs of witnesses and signposting to further supportive services if requested by the witness or their families
- Completed administrative tasks, including the maintenance of accurate and confidential records for witness attendance, feedback and personal data, and ensuring consent was obtained for research purposes
- Undertook full, online training in order to maintain confidentiality and data protection standards, and provide a positive service for the users
- Clarified significant information, such as court layouts and trial processes, to reduce anxiety
- Worked within a community of fellow volunteers and communicated with various court personnel to ensure a smooth service for witnesses
Barmaid
Lakeside Bar and Bistro
06.2024 - 04.2025
- Working within a team
- Serving alcohol to patrons
- Till work
- Cash handling
- Maintaining high cleanliness
- Stock rotation
- Food handling
Volunteer
Presteigne and Norton Community Support
06.2021 - 04.2025
- Restocking of shelves
- Pricing donations
- Till work and cash handling
- Cleaning
- Customer relations
- Sorting of donations
- Deliveries and collections
Retail Assistant
University of Derby
09.2022 - 06.2024
- Received and organised new stock
- Cleaning
- Customer service
- Working with a team
- Cash handling and till work
- Stock and date rotation
Customer Assistant (Seasonal)
Marks and Spencer's
12.2023
- Assisting customers
- Stock rotation
- Team work
- Restocking shelves
Volunteer
Cancer Research UK
02.2023 - 06.2023
- Till work and cash handling
- Customer relations
- Restocking of shelves
- Sorting of donations
Counter Staff
Victoria Fish Bar
09.2015 - 09.2021
- Company Overview: Presteigne
- Food preparation and handling
- Till work and cash handling
- Customer service
- Working within a team
- Cleaning
- Stock rotation
- Presteigne
Education
MSc - Forensic Psychology
Birmingham City University
Birmingham 09.2024 -
BSc (Hons) - Forensic Psychology
University of Derby
Derby 09.2021 - 05.2024
A-Levels -
Hereford Sixth Form College
09.2019 - 05.2021
GCSEs -
Newtown High School- John Beddoes Campus
09.2014 - 05.2016
Skills
- Data Protection & Confidentiality
- Independent Research
- Data Analysis
- Microsoft Office
- SPSS
- Psychological Theory
- Teamwork
- Communication
- Adaptability
- Organisation
- Efficient multitasking
- Customer Service
- Cash handling
- Payment Processing
Accomplishments
- Bronze Duke of Edinburgh (DofE) Award
- Full clean UK driving licence
Personal Information
Date of birth: 05/12/02
Affiliations
- Travel
- Reading
- Walking
- Music
- Gym
- Gaming
Certification
Enhanced DBS with Child Barred Lists
Data Protection and Confidentiality
Mental Health Awareness
Level 2 Food and Hygiene
Workplace First Aid
References
References available upon request.
Timeline
Retail Assistant
Spar
12.2024 - 04.2025
Volunteer
Citizens Advice Witness Service
11.2024 - 04.2025
MSc - Forensic Psychology
Birmingham City University
09.2024 -
Barmaid
Lakeside Bar and Bistro
06.2024 - 04.2025
Customer Assistant (Seasonal)
Marks and Spencer's
12.2023
Volunteer
Cancer Research UK
02.2023 - 06.2023
Retail Assistant
University of Derby
09.2022 - 06.2024
BSc (Hons) - Forensic Psychology
University of Derby
09.2021 - 05.2024
Volunteer
Presteigne and Norton Community Support
06.2021 - 04.2025
A-Levels -
Hereford Sixth Form College
09.2019 - 05.2021
Counter Staff
Victoria Fish Bar
09.2015 - 09.2021
GCSEs -
Newtown High School- John Beddoes Campus
09.2014 - 05.2016
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