Summary
Overview
Work history
Skills
Timeline
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Katarzyna Makowska

Lincoln,Lincolnshire

Summary

Results-driven professional with expertise in clerical and administrative support, complemented by a strong background in customer service and sales. Demonstrates effective complaint resolution, diary management, and leadership in team training. Proficient in stock control and advanced Microsoft Office applications, leveraging skills in Xero for financial tasks.

Overview

8
8
years of professional experience

Work history

Customer Service & Sales Assistant

The Original Cake Company
11.2021 - 09.2025
  • Ensure stock levels are accurately monitored and maintained, supporting uninterrupted production and smooth order fulfilment.
  • Deliver professional customer service by managing inbound calls, processing orders, resolving complaints, and providing tailored product advice.
  • Actively upsell and cross-sell cakes to customers, increasing order value and contributing to company sales targets.
  • Prepare, check and issue order documentation, ensuring accuracy and compliance with company processes.
  • Maintain and monitor customer accounts, handling payments, credit control, and order history with high accuracy.
  • Collaborate daily with production and logistics teams to coordinate dispatches, resolve stock issues, and meet tight deadlines.
  • Use Excel to manage stock spreadsheets, update sales data, and produce reports for management.
  • Balance a varied workload of stock management, account administration, and customer interaction in a busy, fast-paced environment.
  • Played a key role in maintaining smooth production flow by proactively identifying stock shortages and preventing order delays.
  • Consistently recognised by management and customers for professionalism, problem-solving, and ability to meet customer expectations under pressure.

Supervisor

A Nicoll & Son Ltd
08.2020 - 11.2021
  • Supervised cleaning and domestic teams, ensuring compliance with health and safety legislation and company policies.
  • Enforced site safety rules, reducing risk of accidents and ensuring a safe working environment.
  • Scheduled daily cleaning and hygiene duties across the construction site, meeting industry and client standards.
  • Motivated and guided staff to improve performance and achieve high standards.
  • Liaised with contractors and site managers to resolve issues and ensure smooth operations.
  • Reported and escalated defects or maintenance issues with equipment, electrical and gas appliances to management.
  • Successfully maintained hygiene and safety standards across a large-scale construction site, earning recognition from senior managers.
  • Improved efficiency by streamlining daily task allocations and monitoring staff performance.

Administrator / Customer Service

Properties on the Market
01.2019 - 08.2020
  • Provided full administrative support to the Sales and Lettings teams, including drafting property descriptions, brochures, and tenancy agreements.
  • Uploaded marketing content and property details to online platforms, ensuring accurate and appealing presentation.
  • Organised maintenance and repairs, liaising with contractors and ensuring issues were resolved quickly.
  • Managed Gas Safety Certificates, end-of-tenancy inspections, and deposit returns, resolving disputes professionally.
  • Created invoices, updated financial spreadsheets, and maintained records in Excel, ensuring accuracy for reporting.
  • Handled incoming calls and email enquiries, ensuring fast and professional responses.
  • Contributed to improved property marketing by creating clear and attractive brochures with accurate details.
  • Successfully managed multiple tenancy processes simultaneously, ensuring legal and company compliance.

Marketing Assistant / eBay Administrator

KnowHow
07.2017 - 01.2019
  • Supported the marketing team by coordinating campaigns, analysing market trends, and producing reports in Excel.
  • Researched demographics, pricing strategies and customer behaviour to inform marketing plans.
  • Assisted in creating promotional materials including website content, mailers, and social media adverts.
  • Produced accurate spreadsheets and reports to support financial and sales analysis.
  • Planned and supported promotional events, ensuring smooth organisation.
  • Provided customer service for eBay sales including handling orders, enquiries and complaints.
  • Improved accuracy of marketing reports by developing clearer Excel tracking systems.
  • Helped increase online sales through professional handling of eBay listings and customer enquiries.

Pupil Teacher Assistant Apprentice

The Priory Witham Academy
09.2017 - 07.2018
  • Assisted teachers in delivering educational support both inside and outside the classroom.
  • Supported pupils with special educational needs by ensuring safe access to learning activities.
  • Contributed to behaviour management and personal care programmes.
  • Built positive relationships with pupils, supporting individual needs and progress.
  • Provided feedback on pupil development to teaching staff.
  • Recognised for empathy and patience in supporting vulnerable students with their educational and social development.

Skills

  • Clerical, Administrative & Reception Support
  • Customer Service & Sales Excellence
  • Complaints Handling & Conflict Resolution
  • Diary & Booking Management
  • Data Protection & Confidentiality
  • Leadership, Training & Mentoring
  • Stock & Inventory Control
  • Microsoft Office (Word, Excel, Outlook, PowerPoint) – including advanced Excel (formulas, pivot tables, reporting, database management)
  • Strategic selling techniques
  • Sales target achievement
  • Bank reconciliations
  • Sales reporting
  • Upselling techniques
  • Xero software knowledge
  • Debt recovery measures
  • Cash book reconciliation

Timeline

Customer Service & Sales Assistant

The Original Cake Company
11.2021 - 09.2025

Supervisor

A Nicoll & Son Ltd
08.2020 - 11.2021

Administrator / Customer Service

Properties on the Market
01.2019 - 08.2020

Pupil Teacher Assistant Apprentice

The Priory Witham Academy
09.2017 - 07.2018

Marketing Assistant / eBay Administrator

KnowHow
07.2017 - 01.2019

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Katarzyna Makowska