Hi, I’m
KATARZYNA DYBIKOWSKA
STOURBRIDGE
Summary
A self-motivated and solution-orientated customer service professional with broad-based expertise acquired within retail and financial services. Confident in the delivery of outstanding services, with a high level of personal responsibility, empowerment and integrity to exceed customer expectations. Recognised as a highly credible and reliable professional with the ability to prioritise conflicting demands on time to consistently achieve deadlines. Works with meticulous attention to detail and has a natural aptitude for quickly learning new procedures and systems.
Overview
7
years of professional experience
Work History
BARCLAYS BANKKidderminster, Worcestershire
CUSTOMER CARE COLLEGUE
05.2022 - Current
Job overview
- Managing , troubleshooting and solving customer issues with 100% first call resolution. Managed 14000 calls last year.
- Providing effective sales support, making outbound calls for special promotions.
- Offering detailed advice on product and service benefits.
- Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managing high-volume customer queries simultaneously through effective multitasking.
- Following up on unresolved customer issues to research and correct problems.
- Effectively communicating product offerings, educating customers about product benefits whilst providing excellent service, contributing to 50% sales increase in three months.
- Handling high call volumes with accuracy and efficiency for optimum productivity.
- Updating customers records and complete customer contact information.
- Transitioning and thriving in a high fast-placed banking environment , with high level of responsibility to resolve customer enquiries both face to face and over the telephone.
- Operating as a cashier ,managing cash and transaction processing enquiries.
- Accomplished a wide variety of duties relating to serving as the Branch Host; welcoming and greeting customers and consequently recognised for exceptional performance especially dealing with complex enquiries and complaints.
- Rapidly advancing knowledge of a wide variety of financial products across Mobile and Online Banking and digital skills across a number of programmes and tools to drive customer conversations.
- Active listening, understanding and building meaningful relationship with customers, then delight them by offering, professional, caring and outstanding level of service face to face and telephony.
- Increasing in number of Polish customers, by service them effectively, offered solutions and product.
- Consistently arriving at work on time and ready to start immediately.
- Completing duties to deliver on targets with accuracy and efficiency.
- Managing teams by overseeing hiring, training and professional growth of employees.
- Analysing data and information to identify issues and create tailored solutions.
- Engaging with stakeholders to build relationships and brand awareness.
- Quickly learning and applied new skills to daily tasks, improving efficiency and productivity.
LidlStourbridge, West Midlands
Shift Manager
08.2017 - 05.2022
Job overview
- Evaluating team outputs and delivering constructive feedback to aid professional development.
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Keeping employees operating productively to meet business and customer needs.
- Completing comprehensive shift reports to support seamless handovers.
- Improve right off area by 20%
- Formulating training and development programs to capture measurable improvements.
- Handling requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offering detailed advice on product and service benefits.
- Helping new staff acclimate to customer service team and mentoring on strategies for success.
- Adhered strictly to policies and procedures for continuing company compliance.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Offering prompt solutions to maintain customer satisfaction.
Education
Chartered Management Institute CMI, CMI SCOTLAND
CMI level 4 Award in Management and Leadership from Management and Leadership
01.2023 - 06.2023
University Overview
- Managerial style and behaviours Grade 6
- Management and leadership level 4
The Maciej Rataj Basic Vocational School , Poland
A-Levels from Agricultural and Economy
05.2001
Skills
- First class customer service
- Employee performance management
- Bookkeeping
- Document control
- Mail handling
- MS Office
- Data confidentiality
- Teamwork
- Active listening
- Cash Handling
- Loans
- Personal Responsibility
- Sales & Transactions
- Data protection & Confidentiality
- Planning & Implementation
Timeline
Chartered Management Institute CMI
CMI level 4 Award in Management and Leadership from Management and Leadership
01.2023 - 06.2023
CUSTOMER CARE COLLEGUE
BARCLAYS BANK
05.2022 - Current
Shift Manager
Lidl
08.2017 - 05.2022
The Maciej Rataj Basic Vocational School
A-Levels from Agricultural and Economy
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