Eleanor Hughes
Preston,Lancashire
Summary
Experienced in customer service and staff management. Highly enthusiastic and proactive, taking on administrative roles and cash management alongside retail duties. Complete Post Office training allows for the competent and quick dealing with large cash amounts and complex banking. Experienced in and excel at professional communication with external suppliers and am dedicated to providing exceptional customer service.
Overview
1
1
year of professional experience
Work history
Retail Supervisor
Morrisons
Preston , Lancashire
05.2024 - Current
- Oversaw cash handling procedures, ensuring accuracy and security.
- Trained multiple new employees, promoting rapid productivity increase, selected specifically on many occasions to train new starters.
- Monitored stock levels to avoid overstocking or understocking issues.
- Achieved smooth workflow by delegating tasks appropriately.
- Resolved customer complaints, bolstering brand reputation, leading to significant improvement in company Google Reviews.
- Built and maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Updated pricing and promotions daily to fulfil store goals.
- Cashed up tills and counted takings to balance books at business close.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximize efficiency.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Redesigned store layouts using planograms to ensure shop design remained compliant and up to date.
- Delegated tasks to staff to meet daily service requirements.
- Instructed staff on point-of-sale till operation and transaction processing.
- Responsible for ensuring up to date safe and legal records and that daily maintenance checks completed accurately.
- Managed weekly payroll procedures and ensured staff were paid accurately for hours worked.
- Took initiative and became responsible for the management and maintenance of news supplies, drastically improving company compliance and reducing losses.
- Obtained Level 2 Food Safety Qualification and frequently performed daily hot food preparation for the whole store.
- Developed excellent rapport with customers by maintaining a friendly, polite and enthusiastic attitude.
Post office assistant
Morrisons
Preston, Lancashire
05.2024 - Current
- Sold stamps, mailing envelopes and postage labels to customers. Ensured parcels were weighed accurately and sorted correctly, maximizing efficient postage.
- Executed cash withdrawals and deposits of amounts up to £10,000 at a time quickly and accurately.
- Performed daily counts of the post office till and safe to ensure cash amounts were equivalent to those recorded on the system.
- Managed and oversaw remittances performed to record stock and money transfers to and from the post office.
- Upsold postal products to maximize company profits.
- Completed all training accurately to ensure the service provided was informed and thorough.
Education
Bachelor of Arts - History
University of Manchester
Manchester 09.2024 -
A-Levels - History
Cardinal Newman College
Preston, Lancashire 09.2022 - 06.2024
A-Levels - Religious Studies
Cardinal Newman
Preston, Lancashire 09.2022 - 06.2024
A-Levels - Sociology
Cardinal Newman College
Preston, Lancashire 09.2022 - 06.2024
GCSE's -
Walton-le-Dale High School
Preston, Lancashire07.2022
Skills
- Customer query resolution
- Professional communication
- Understanding and enhancing performance metrics
- Product upselling
- Stock replenishment
- Cash handling
References
References available upon request.
Timeline
Bachelor of Arts - History
University of Manchester
09.2024 -
Retail Supervisor
Morrisons
05.2024 - Current
Post office assistant
Morrisons
05.2024 - Current
A-Levels - History
Cardinal Newman College
09.2022 - 06.2024
A-Levels - Religious Studies
Cardinal Newman
09.2022 - 06.2024
A-Levels - Sociology
Cardinal Newman College
09.2022 - 06.2024
GCSE's -
Walton-le-Dale High School
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