Simran Kaur Kapoor
Hayes,HIL
Summary
Dedicated customer service professional with a strong focus on customer satisfaction and efficient organisation. Demonstrates outstanding patience and expertise in sales reporting, till balancing, and resolving customer queries. Skilled in complaint handling and committed to enhancing the overall customer experience.
Friendly and dependable, bringing exceptional customer service and cash handling skills from previous roles. Demonstrates strong attention to detail and ability to work well under pressure.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Retail cashier
kopernik polish supermarket
Acton, Ealing
02.2024 - Current
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Offered product recommendations based on customer preferences, enhancing sales opportunities.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Assisted with inventory management, bolstering product availability.
- Collaborated with team members to meet store goals.
- Handled high-pressure situations calmly whilst serving large number of customers during holiday season.
Shop manager
hofer
Rennbahnweg, vienna
01.2016 - 02.2019
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Delivered excellent customer experiences with personalised service approach.
- Ensured cleanliness of shop premises, presenting professional image to customers
- Enhanced customer service by training staff in effective communication and problem solving.
Education
Certificate of Higher Education - Engineering
Höhere Technische Lehranstalt
Vienna Austria 09.2016 - 09.2019
High School Diploma - High School
Mittelschule 1100
Vienne Austria 09.2012 - 06.2016
Skills
- Efficient organisation
- Customer satisfaction focus
- Outstanding patience
- Sales reporting
- Till balancing
- Customer query resolution
- Complaint handling
- Customer Service
Affiliations
- Reading
Languages
English
Fluent
German
Fluent
Punjabi
Native
Hindi
Fluent
Timeline
Retail cashier
kopernik polish supermarket
02.2024 - Current
Certificate of Higher Education - Engineering
Höhere Technische Lehranstalt
09.2016 - 09.2019
Shop manager
hofer
01.2016 - 02.2019
High School Diploma - High School
Mittelschule 1100
09.2012 - 06.2016
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