Karla Bowen
Swansea,City and County of Swansea
Summary
Dynamic and detail-oriented professional with a robust skill set in retail operations, including sales enhancement, customer satisfaction focus, and loss prevention techniques. Demonstrates exceptional proficiency in cash handling, stock management, and complaint resolution, ensuring seamless customer service and efficient organisation. Committed to cultivating relationships and maintaining high standards of health and safety adherence while aiming to advance within the retail industry.
Friendly and dependable, bringing exceptional customer service and cash handling skills from previous roles. Demonstrates strong attention to detail and ability to work well under pressure. Committed to creating positive shopping experience and driving sales in Sales Assistant role.
Offering strong customer service skills and positive attitude. Knowledgeable about handling cash transactions and basic inventory management. Adaptable and eager to learn new tasks quickly. Ready to use and develop communication, teamwork, and problem-solving skills in Sales Assistant role.
Experienced retail professional focused on delivering exceptional customer service and smooth transaction processes. Achieves high customer satisfaction through quick problem-solving and strong communication skills. Capable of handling high-volume transactions with accuracy and maintaining friendly, welcoming environment.
Friendly Retail Cashier with knack for providing excellent customer service. Excel at managing transactions swiftly and accurately, ensuring smooth experience for customers. Proven ability to resolve issues promptly, contributing to higher customer satisfaction and repeat business.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Personable and responsible Cashier with 10 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty.
Personable and responsible Cashier with 10 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Retail cashier
B&M Retail
Port Talbot, Neath Port Talbot
07.2019 - 11.2025
- Processed customer transactions efficiently whilst maintaining high level of accuracy.
- Assisted customers with product inquiries and provided exceptional service throughout shopping experience.
- Managed cash register operations including handling cash, credit transactions, and balancing till at end of shift.
- Resolved customer complaints with effective communication skills.
- Implemented promotional activities at point of sale to encourage additional customer purchases and enhance sales.
- Maintained clean and orderly till area, ensuring smooth operations.
- Trained new cashiers on operational procedures and customer service techniques to improve team performance.
- Managed returns and exchanges to ensure customer satisfaction.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Assisted customers with product inquiries and provided recommendations to enhance shopping satisfaction.
- Handled cash and electronic payments accurately whilst following security protocols and company policies.
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
- Implemented promotional displays and signage to attract customer attention and highlight special offers.
- Processed customer transactions efficiently using electronic till systems.
- Maintained cleanliness and organisation of checkout area to enhance customer experience.
Shop manager
Landmark Stores
Port Talbot, Neath Port Talbot
09.2016 - 06.2019
- Led team in maintaining high standards of customer service across all sales areas.
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Trained staff on product knowledge and sales techniques to enhance customer engagement.
- Implemented visual merchandising strategies to optimise store displays and attract customers.
- Managed inventory levels and coordinated stock replenishment to meet customer demand.
- Conducted regular staff performance evaluations to identify areas for improvement and development.
- Facilitated communication between departments to streamline operations and enhance collaboration.
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Delivered excellent customer experiences with personalised service approach.
- Coordinated promotional events, creating greater brand awareness within local community.
- Ensured cleanliness of shop premises, presenting professional image to customers.
- Enhanced customer service by training staff in effective communication and problem solving.
- Streamlined operations by introducing more efficient working practices and procedures.
- Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Managed daily operations by overseeing staff performance and ensuring excellent customer service.
- Implemented inventory management systems to optimise stock levels and reduce waste.
- Coordinated promotional events to increase store visibility and drive customer engagement.
- Resolved customer complaints effectively to foster positive relationships and enhance brand loyalty.
- Maintained compliance with health and safety regulations to create safe shopping environment.
- Oversaw inventory management processes to maintain optimal stock levels and minimise discrepancies.
- Managed daily operations to ensure seamless shopping experience for customers.
Warehouse packer
Cultech
Port Talbot, Neath Port Talbot
07.2003 - 10.2013
- Packed and labelled products for shipment ensuring accuracy and compliance with quality standards.
- Operated packaging machinery effectively to maintain high efficiency in production processes.
- Maintained cleanliness and organisation of work area to promote a safe and efficient environment.
- Assisted in training new staff on best practices for packing and safety procedures.
- Coordinated with team members to ensure timely completion of daily packing targets and deadlines.
- Identified and reported any discrepancies in stock to facilitate inventory management and accuracy.
- Utilised hand tools and equipment to prepare items for packaging and dispatch efficiently.
Retail cashier
Co-op Food
Cwmafan, Neath Port Talbot
06.2000 - 07.2003
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided exceptional service.
- Maintained cleanliness and organisation of checkout area to enhance customer experience.
- Handled cash, credit, and electronic payments securely and accurately.
- Resolved customer complaints and queries promptly to ensure satisfaction.
- Collaborated with team members to ensure smooth operations during busy periods.
- Managed stock levels, restocked shelves, and organised displays for promotional items.
- Handled high-pressure situations calmly whilst serving large number of customers during holiday season.
- Facilitated fast and accurate scanning of products, improving transaction speed.
- Administered cash drawer, demonstrating strong financial responsibility.
- Established rapport with customers through friendly interaction, fostering loyalty.
- Helped maintain shop floor presentation standards by restocking shelves when needed.
- Streamlined checkout procedures for improved shopping experiences.
Making Frames
Deco Frame
Port Talbot, Neath Port Talbot
01.1998 - 06.2000
- Crafted custom frames using various materials and techniques to meet client specifications.
- Collaborated with team members to ensure timely production and quality control of finished products.
- Operated cutting and joining machinery to create precise frame dimensions and finishes.
- Maintained organised workspace to uphold safety standards and improve overall efficiency.
- Assisted in training new employees on proper framing techniques and equipment usage.
- Inspected completed frames for defects and made necessary adjustments to ensure quality.
- Developed relationships with suppliers to source high-quality materials for frame production.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Making Tvs
Orion
Pyle, County Borough of Bridgend
09.1996 - 12.1997
- Assembled television components with precision to ensure optimal functionality.
- Operated various machinery and tools to manufacture television units efficiently.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to maintain smooth workflow during production.
- Followed safety protocols diligently to create secure working environment.
- Assisted in troubleshooting production issues to minimise downtime and delays.
- Maintained cleanliness and organisation of work area to enhance productivity.
- Participated in training sessions to improve manufacturing techniques and skills.
- Operated machinery to assemble television components with precision and care.
- Maintained quality control standards by inspecting finished products for defects.
- Collaborated with team members to troubleshoot mechanical issues and improve assembly processes.
- Operated advanced machinery to assemble television components with precision.
- Inspected finished products to ensure compliance with quality standards and specifications.
- Maintained clean and organised work environment to promote safety and productivity.
Education
GCSEs - School
Dyffryn Comprehensive School
Port Talbot, Neath Port Talbot 09.1994 - 07.1996
NVQ Level 3 - Business Studies
Afan College
Port Talbot, Neath Port Talbot 09.1996 - 07.1999
Skills
- Proactive work ethic
- Sales enhancing
- Price labelling
- Health and Safety adherence
- Customer query resolution
- Complaint handling
- Customer Service
- Cleaning standards
Timeline
Retail cashier
B&M Retail
07.2019 - 11.2025
Shop manager
Landmark Stores
09.2016 - 06.2019
Warehouse packer
Cultech
07.2003 - 10.2013
Retail cashier
Co-op Food
06.2000 - 07.2003
Making Frames
Deco Frame
01.1998 - 06.2000
Making Tvs
Orion
09.1996 - 12.1997
NVQ Level 3 - Business Studies
Afan College
09.1996 - 07.1999
GCSEs - School
Dyffryn Comprehensive School
09.1994 - 07.1996