Summary
Overview
Work History
Education
Skills
Timeline
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Elanor Maina

Luton

Summary

Energetic Customer Relations Supervisor excelling in team leadership and conflict resolution. Improved customer satisfaction scores and streamlined complaint handling processes, leading to higher retention rates. Known for fostering positive client relationships and enhancing team performance through effective coaching and support.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Work History

Customer Relations Lead Senior Advisor

Whitbread PLC
Dunstable, Central Bedfordshire
01.2024 - Current
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Streamlined processes to improve and optimise office operations.
  • Led performance reviews, identified areas for improvement.

Guest Relations Senior Advisor

Whitbread PLC
Dunstable, Central Bedfordshire
02.2023 - 01.2024
  • Maintained orderly queue management, providing a seamless customer experience.
  • Maintained composure under pressure, responding effectively to a variety of distress calls.

Education

GCSEs -

Putteridge High School
Luton
02.2003 - 01.2005

A-Levels -

Luton Sixth Form College
Luton
03.2006 - 01.2014

Skills

  • Service level agreement understanding
  • Customer service orientation
  • Decision making

Timeline

Customer Relations Lead Senior Advisor

Whitbread PLC
01.2024 - Current

Guest Relations Senior Advisor

Whitbread PLC
02.2023 - 01.2024

A-Levels -

Luton Sixth Form College
03.2006 - 01.2014

GCSEs -

Putteridge High School
02.2003 - 01.2005

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Elanor Maina