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Associate principal engineer

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Seasoned professional with expertise in customer service, sales, and technical support in digital environments. Proficient in using CRM tools to enhance customer interactions and service delivery. Skilled in troubleshooting digital service and device issues, resolving complex technical challenges via email, calls, and voice support. Strong background in data analytics, including machine learning and statistical analysis, to improve problem-solving strategies. Technically proficient in HTML, CSS, Python, and SQL, enabling the development of innovative solutions. An effective communicator with the ability to simplify complex information, ensuring positive customer experiences and business success.

Highly skilled professional with extensive experience in administrative support, customer service excellence, and independent work. Demonstrates exceptional abilities in diary management, meeting coordination, and document preparation. Proficient in Microsoft Office Suite for efficient data management and presentations. Adept at handling inquiries, managing complaints, and building rapport with clients and stakeholders. . Adept at managing client communication, stakeholder liaison, efficient record-keeping, and proactive problem-solving. Possessing a keen eye for detail. Strong organisational and time management skills ensure adherence to deadlines and efficient workflow management. Holds a DBS Certificate and High Clearance CTC certification, ensuring compliance with security standards.
Career goal: to leverage analytical and problem-solving skills in a dynamic environment to drive effective solutions.

I am a Dedicated professional with a strong customer service orientation and expertise in client relations. Demonstrates exceptional organisational skills, conflict resolution abilities, and a commitment to team success. Known for an energetic work attitude and adaptive team player qualities, ensuring effective live chat operations and customer retention. Proficient in GDPR knowledge and service level agreement understanding, with strong written and verbal communication skills.

I am constantly working to reach my goals and targets whilst providing the highest standard of customer and colleague care. I have been in customer service roles since I started working and I really enjoy making a difference to peoples experiences.

I used to be a supervisor at Sainsburys where I ran the front end of the store and produced schedules on a daily basis. This Job was made very chaotic throughout the Coronavirus pandemic with policy changes and the constant smell of hand sanitizer. During this time I worked hard to keep everything running smoothly and support staff members to the best of my ability. I love to travel and explore new places. I spent a month travelling around Australia. Whilst there I stayed in hostels where I met people from all over the world.

I have a passion for buying and selling vintage clothes. I have sold many items on apps such as Depop. This has allowed me to connect with individuals and businesses to discuss clothing and ideas on how to progress in future endeavours.

Overall I am a hard working person who enjoys a challenge. I have really enjoyed my years of working within multiple company's and businesses.

Elanor Maina

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Customer Relations Lead Senior Advisor

Guest Relations Senior Advisor

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Customer Relations Lead Senior Advisor

Guest Relations Senior Advisor

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