Dina Larbi

• Processed over 50 orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
• Trained new employees on company policies and procedures, bolstering performance standards.
• Efficiently managed all repair and non-repair queries via phone and email, scheduling appointments in line with contractual obligations and ensuring a high level of customer satisfaction.

* Accurately diagnosed repair requirements and promptly raised

necessary job orders, contributing to timely service delivery.

* Maintained clear and professional communication with service users, clients, and internal/external stakeholders, including drafting professional correspondence for housing and welfare managers.

* Proactively gathered customer feedback upon completion of works to ensure continuous improvement.

* Accurately recorded and responded to all client, service user, and company communications according to agreed procedures, ensuring information accuracy and timely responses.

* Provided essential administrative support to the wider team as needed, demonstrating flexibility and a collaborative approach.

• Improved customer satisfaction by promptly responding to enquiries.
• Resolved complex issues for enhanced customer experience.

• Managed guest lists and seating arrangements, facilitated smooth flow of events.
• Collaborated with marketing teams to design promotional materials for effective event advertising.
• Secured high-quality venues for memorable events.
• Worked closely with clients to understand their requirements and expectations from the events.
• Showcased attention-to-detail in every aspect of the job resulting in seamless delivery of multiple events.
• Oversaw all aspects of event planning from theme selection to post-event analysis.
• Delivered successful events by coordinating with vendors, caterers and venue managers.

Provided high-quality customer service in a fast-paced environment, effectively resolving product order and warranty inquiries, resulting in positive customer experiences.

* Proactively identified customer needs and successfully cross-sold company products, contributing to sales targets.

* Demonstrated accuracy and efficiency in data entry, utilising strong alpha-numeric keyboarding skills to process orders and update customer records.

* Maintained up-to-date knowledge of products, services, promotions, and warranties to effectively address customer queries.

* Efficiently escalated and facilitated the resolution of complex customer service issues.

* Effectively managed a high volume of

telephone-based and in-person customer interactions, ensuring professional and helpful service.

• Ensured smooth functioning of the office with regular equipment checks.
• Managed all incoming and outgoing communications, including professional call handling and efficient organisation of physical and electronic documents.
• Designed and produced engaging flyers and invitation cards using PowerPoint, supporting successful event promotion and communication within the organisation.
• Organised travel arrangements, facilitating stress-free business trips for staff members.
• Managed daily scheduling to facilitate organised operations.
• Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
• Proactively arranged meetings, organised venues, and coordinated refreshments, ensuring smooth and efficient meeting logistics.
• Accurately recorded and distributed meeting minutes to attendees, ensuring clear communication of action points.
• Efficiently handled and resolved inquiries related to church accounts, providing timely and accurate information to relevant parties.