Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Naidu Venkata Ramana

London

Summary

Seasoned professional with expertise in customer service, sales, and technical support in digital environments. Proficient in using CRM tools to enhance customer interactions and service delivery. Skilled in troubleshooting digital service and device issues, resolving complex technical challenges via email, calls, and voice support. Strong background in data analytics, including machine learning and statistical analysis, to improve problem-solving strategies. Technically proficient in HTML, CSS, Python, and SQL, enabling the development of innovative solutions. An effective communicator with the ability to simplify complex information, ensuring positive customer experiences and business success.

Overview

10
10
years of professional experience
12
12
years of post-secondary education

Work History

Customer Support Advisor

Wagestream
London
09.2024 - 02.2025
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Followed up on unresolved customer issues to investigate and resolve problems.
  • Increased customer satisfaction by promptly addressing and resolving queries.

Customer Success Manager

Accenture
Bangalore
02.2020 - 11.2022
  • Managed regional sales, fostering strong client relationships and driving revenue growth
  • Collaborated with sales teams to understand customer needs and deliver tailored solutions
  • Proactively resolved issues, implemented product adoption strategies, and offered market insights
  • Met and exceeded key performance metrics, including response time and customer satisfaction
  • Developed strategic account plans, finding opportunities for business expansion

Technical Support Associate

Amazon
Hyderabad
03.2016 - 09.2018
  • Provided first-level technical support via email, chat, and phone
  • Diagnosed and resolved technical issues with step-by-step guidance
  • Documented customer inquiries and escalated unresolved cases
  • Collaborated with teams to enhance support processes and knowledge sharing
  • Ensured excellent customer service through active listening and effective solutions

Customer Support Associate

Gifting India
Hyderabad
10.2014 - 03.2016
  • Provided sales and customer support via chat and phone, driving revenue growth
  • Managed post-sales queries, ensuring a seamless customer experience globally
  • Negotiated pricing and contracts to secure new business
  • Addressed customer concerns and objections to drive sales

Education

MSc - Data Science

Kingston University
01.2022 - 01.2024

Bachelor’s - Computer Science and Engineering

KL University
04.2009 - 05.2013

Maths, Physics, Chemistry - HSC / A-levels

Sri Chaitanya Jr College
06.2007 - 04.2009

SSC / GCSEs -

Vignan High School
06.2003 - 03.2007

Skills

  • Communication excellence
  • E-Commerce platforms
  • Ticketing systems
  • Empathy in customer interactions
  • Listening and comprehension
  • Service level agreement understanding
  • Knowledge of gdpr
  • Technical product understanding
  • Live chat handling
  • CRM software expertise
  • Data entry accuracy
  • Product knowledgeability
  • Live chat expertise
  • Email correspondence

Affiliations

  • Playing Chess
  • I have a keen interest in reading books across a diverse range of genres, allowing me to continuously expand my knowledge and perspectives

Timeline

Customer Support Advisor

Wagestream
09.2024 - 02.2025

MSc - Data Science

Kingston University
01.2022 - 01.2024

Customer Success Manager

Accenture
02.2020 - 11.2022

Technical Support Associate

Amazon
03.2016 - 09.2018

Customer Support Associate

Gifting India
10.2014 - 03.2016

Bachelor’s - Computer Science and Engineering

KL University
04.2009 - 05.2013

Maths, Physics, Chemistry - HSC / A-levels

Sri Chaitanya Jr College
06.2007 - 04.2009

SSC / GCSEs -

Vignan High School
06.2003 - 03.2007

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Naidu Venkata Ramana