Ebony Taberner

Chorley,Lancashire

Summary

Experienced Front of House Team member and Bar staff with a proven track record at Joseph Holt LTD, excelling in customer service, complaint handling, and service efficiency. Demonstrated expertise in stock management, cash handling, and flexible scheduling to ensure smooth operations during high-traffic hours. Previous role as Kitchen Porter at The Dog and Partridge honed skills in workplace organisation, health and safety awareness, and maintaining a positive attitude under pressure.

Overview

years of professional experience

Certification

Work History

Front of House Team / Bar staff

Joseph Holt LTD

05.2024 - Current

Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
Supported team members during rush hours, enhancing service efficiency and maintaining a positive atmosphere.
Handled customer complaints with empathy and professionalism, ensuring prompt resolutions that improved customer satisfaction.
Kept bar stocked and organised for easy access and quick service to customers.
Assisted with stock counting, ordering and replenishing.
Remained flexible with scheduling to facilitate coverage during high-traffic service hours.
Processed transactions efficiently, including cash handling, card payments, and issuing receipts, ensuring accuracy at all times.

Kitchen Porter

The Dog and Partridge

03.2023 - 10.2023

Washed and organised cookware, utensils and dishes for efficient kitchen operations.
Kept all utensils, dishes and glasses clean and ready for customer use.
Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
Washed, peeled produce, and prepared ingredients and equipment to streamline kitchen workflow.
Removed rubbish and recycling to maintain cleanliness and ensure a safe working environment.
Disposed of kitchen waste and recycling appropriately.
Maintained a positive attitude under pressure, contributing to a harmonious kitchen environment.

Education

BTEC level 3 - Engineering

Runshaw College

Leyland

09.2023 - 03.2024

Skills

Customer service
Stock management
Cash handling
Flexible scheduling
Upselling expertise

Service efficiency
Workplace organization
Face-to-face selling
Staff training and development
Confident communicator