Ealiza Shose Gomes
London,Greater London
Summary
Dynamic professional with a strong foundation in adaptable leadership and customer orientation, excelling in leadership excellence and financial reporting. Proficient in MS Office Suite and quality control procedures, with a proven track record in employee development and crisis handling. Committed to leveraging skills to drive organisational success and foster a culture of continuous improvement.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work history
Shift manager
Burger King
LONDON, Greater London
2025.04 - Current
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Improved team morale through effective communication and feedback practices.
- Reported key metrics to upper management for business decision-making process.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Ensured health and safety measures in line with company regulations.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Trained staff on product knowledge, resulted in better customer interactions..
- Optimised shift schedules to improve operational efficiency.
Crew member
Burger King
LONDON, Greater London
2022.10 - 2025.03
- Operated cash registers accurately, ensuring proper handling of transactions.
- Executed daily operation procedures ensuring adherence to company's policies.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Acted as team player by helping colleagues finish their tasks.
Education
GCSEs - Business Studies
St. Alfred's High School
Bangladesh 1998.01 - 2008.04
A-Levels - Business Studies
Notre Dame College
Bangladesh 2008.07 - 2010.06
Skills
Adaptable leadership, Customer orientation, Leadership excellence, Financial reporting, MS Office Suite, Quality control procedures, Employee development, Crisis handling etc
Languages
English
Upper intermediate
Bengali
Native
Affiliations
- Travelling and making connection
- Playing cricket, chees etc.
- Reading books and articles
References
References available upon request.
Timeline
Shift manager
Burger King
2025.04 - Current
Crew member
Burger King
2022.10 - 2025.03
A-Levels - Business Studies
Notre Dame College
2008.07 - 2010.06
GCSEs - Business Studies
St. Alfred's High School
1998.01 - 2008.04