AMRIT GURUNG
Wembley
Summary
Dynamic professional with expertise in adaptable leadership and team leadership, demonstrating integrity and ethics in all aspects of work. Proficient in MS Office and Outlook, with a strong focus on customer orientation and service excellence. Skilled in financial reporting, performance monitoring, and employee development, ensuring quality control procedures are adhered to while maintaining health and safety compliance. Committed to achieving organisational goals through effective communication skills and leadership excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Shift Manager
Lidl
08.2022 - 05.2025
- Taking deliveries and fillings
- Ensuring prompt and efficient customer service
- Quality and freshness check
- Cleaning and tidy up work place
- Replenishing stock in store and ensuring customer need met
- Assisting the customer at checkout and the shop floor.
- Ensured health and safety measures in line with company regulations.
- Trained staff on product knowledge, resulted in better customer interactions..
- Optimised shift schedules to improve operational efficiency.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Improved team morale through effective communication and feedback practices.
- Coordinated with team members for seamless shift transitions.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Resolved customer complaints promptly to maintain high service standards.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Warehouse Assistant
Amazon
10.2021 - 01.2022
- Picking and packing the parcel
- Short out the parcel and dispatch
Junior Front of the House Manager
Wagamama
08.2019 - 06.2021
- Preparing work schedules
- Staff reviews and personal development plans
- Complain handling
- Ensuring prompt and efficient customer service
- Delegating the staff and looking after the working of the store
- Key holder responsibilities
- Ensuring the store environment is safe for customers and staff
- Labour management
Supervisor
Nando's
01.2012 - 12.2019
- Recruitment And Training
- Preparing pre-shift for day
- Inventory management
- Staff Review's and personal development plans
- In charge of PYC and Preparing for Internal Audits
- Training, feedbacks, appraisals and performance development plans
- Complain handling
- Ensuring prompt and efficient customer service
- Delegating the staff and looking after the working of the store
- Key holder responsibilities
- Ensuring the store environment is safe for customers and staff
- In charge of stock counts and managing stock levels
- Labour management
Education
SLC -
Skills
- MS Office
- Outlook
- Adaptable leadership
- Integrity and ethics
- Customer orientation
- Leadership excellence
- Financial reporting
- Performance monitoring
- Employee development
- Quality control procedures
- Health and Safety Compliance
- Customer Service
- Communication skills
- Team Leadership
Languages
English
Hindi
Nepali
Custom
- Swimming
- Listening Music
- Traveling
- Football
- Cooking
Certification
Training Mentor
References
References available upon request.
Timeline
Shift Manager
Lidl
08.2022 - 05.2025
Warehouse Assistant
Amazon
10.2021 - 01.2022
Junior Front of the House Manager
Wagamama
08.2019 - 06.2021
Supervisor
Nando's
01.2012 - 12.2019
SLC -
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