Anne-Marie Jordan
Reading,Berkshire
Summary
Results-driven professional specializing in customer service, leadership, and financial reporting. Expertise in implementing quality control procedures and ensuring health and safety compliance, leading to enhanced operational efficiency. Strong background in employee development and crisis management, with a commitment to ethical standards and customer satisfaction. Proficient in MS Office Suite and basic accounting, focusing on detail for effective order processing and reporting.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Shift Manager
McDonald's
Reading, Berkshire
09.2020 - Current
- Coordinated seamless shift transitions with team members to enhance efficiency.
- Resolved workplace conflicts, promoting improved team harmony.
- Delivered exceptional customer service through effective staff training programmes.
- Minimised downtime via proactive equipment maintenance checks.
- Reported key metrics to upper management to support informed decision-making.
- Addressed customer complaints promptly, maintaining high service standards.
- Oversaw cash management processes, ensuring accuracy at end of shifts.
- Motivated employees to achieve sales targets, resulting in increased store revenue.
Labourer
Daniel Owen
Reading, Berkshire
11.2016 - 03.2018
- Assisted with loading and unloading deliveries at construction sites.
- Collaborated with traders on-site to ensure efficient operations.
- Maintained cleanliness across site to adhere to safety standards.
- Streamlined work processes, resulting in smoother project progression.
Finance System Setup
Assad Shah
Woodley, Reading
01.2015 - 11.2016
- Established finance system for new company and implemented team finance structure.
- Sourced relevant payroll software to enhance operational efficiency.
- Created finance package, invoice, and debt letter templates.
- Configured general ledger spreadsheets to support accurate financial tracking.
- Successfully completed all tasks within tight deadlines.
- Exhibited respect and friendliness while providing assistance as required.
Finance & Admin Support
Road Load Logistics
01.2016 - 10.2016
- General book-keeping and managing accounts, whilst producing invoices to suppliers and debt collection letters to debtors.
- Providing a General Report end of month and reconciling statements and staff expenses
Reconciliation Finance Assistant
AMEY Group
Oxford, Oxfordshire
01.2014 - 01.2015
- Reconciled customer and supplier statements daily to resolve queries promptly.
- Requested missing invoices, credit notes, and overpayments via BCS or cheque.
- Inputted invoices and credits into SAP system for payment processing and account adjustments.
- Processed purchase orders, enhancing operational efficiency.
- Executed ad-hoc finance tasks with precision to ensure accuracy.
- Facilitated month-end closing procedures to maintain accurate financial records.
Finance AP & AR Supervisor
Saïd Business School
Oxford, Oxfordshire
01.2011 - 01.2014
- Executed data entry onto University Oracle system while addressing internal and external queries.
- Reconciled supplier statements weekly, ensuring timely requests for missing invoices and credits.
- Verified staff and academic expenses adhered to established procedures.
- Mentored Finance Apprentice, delivering comprehensive training and support in finance operations.
- Supervised AP Clerk, AR Clerk, and Apprentice, enforcing departmental procedures and processes.
- Compiled KPI reports for Finance Manager on a weekly and monthly basis.
Health Care Assistant
NHS Professionals
Reading, Berkshire
01.2000 - 01.2011
- Delivered personal care to patients across various wards, including hygiene, feeding, and mobility assistance.
- Maintained accurate patient records for medical staff, particularly monitoring diabetes management.
- Assisted medical staff with end-of-life care support as required.
- Facilitated communication between patients and healthcare professionals to enhance service delivery.
Senior Accounts Payable Clerk
Rank Group Gaming
Maidenhead
01.2001 - 01.2007
- Executed data entry into Oracle system and addressed internal and external queries.
- Reconciled supplier statements weekly, requesting missing invoices and credits.
- Ensured compliance of staff expenses with procedures and processed payments accordingly.
- Delivered KPI reporting to Finance Manager weekly and monthly, supervising five AP Clerks.
- Maintained adherence to departmental procedures while managing daily, weekly, and monthly BACS and cheque runs.
- Processed employee expense claims in accordance with established policies.
- Verified transaction accuracy by cross-referencing source documents with system entries.
- Streamlined invoice processing through implementation of an automated system.
Accounts Assistant
Citrus Publishing
London
01.1999 - 01.2000
- Conducted data entry onto Sage system and resolved internal and external queries.
- Reconciled supplier statements weekly and requested missing invoices and credits.
- Verified staff expenses compliance with procedures and processed payments in the system.
- Reported KPIs to Finance Manager weekly and monthly, ensuring timely updates.
- Executed daily, weekly, and monthly BACS and cheque runs per authorised transaction reports.
- Provided administrative support to finance team, enhancing operational efficiency.
- Enhanced accuracy of financial data through rigorous checks and balances.
- Liaised with clients on overdue payments, facilitating swift resolutions.
Banking Clerk
Prudential
Reading, Berkshire
07.1997 - 01.1999
- Executed data entry into SAP system, addressing internal and external queries efficiently.
- Reconciled supplier statements weekly, ensuring timely follow-up on missing invoices and credits.
- Verified staff expenses for adherence to procedures, inputting data accurately into the system.
- Maintained accurate financial records through meticulous record keeping.
- Resolved customer complaints swiftly, enhancing overall customer experience.
Education
Level 1 Award - QCF
Health and Safety in a Construction Environment
London10 GCSEs - including English, Maths, and Science
Meadway Secondary School
Reading 09.1990 - 06.1995
GNVQ - Health
Health & Social Care
Reading 09.1995 - 07.1997
Skills
- Integrity and ethics
- Customer orientation
- Leadership excellence
- Financial reporting
- Order processing
- Employee development
- Basic accounting
- Results-driven
- Crisis handling
- Performance monitoring
- Quality control procedures
- Deadline adherence
- Health and Safety Compliance
- Customer Service
- Leadership
- Attention to Detail
Custom
- Word
- Excel
- Sage line 100
- People Soft
- Exchequer Enterprise
- Royline for Windows/EDI
- Oracle
- Whizz32
- Business Objects
- SAP
- ACCESS
- Powerpoint
Timeline
Shift Manager
McDonald's
09.2020 - Current
Labourer
Daniel Owen
11.2016 - 03.2018
Finance & Admin Support
Road Load Logistics
01.2016 - 10.2016
Finance System Setup
Assad Shah
01.2015 - 11.2016
Reconciliation Finance Assistant
AMEY Group
01.2014 - 01.2015
Finance AP & AR Supervisor
Saïd Business School
01.2011 - 01.2014
Senior Accounts Payable Clerk
Rank Group Gaming
01.2001 - 01.2007
Health Care Assistant
NHS Professionals
01.2000 - 01.2011
Accounts Assistant
Citrus Publishing
01.1999 - 01.2000
Banking Clerk
Prudential
07.1997 - 01.1999
GNVQ - Health
Health & Social Care
09.1995 - 07.1997
10 GCSEs - including English, Maths, and Science
Meadway Secondary School
09.1990 - 06.1995
Level 1 Award - QCF
Health and Safety in a Construction Environment
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