Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Drew Uppal

Wolverhampton,West Midlands

Summary

A dedicated hospitality and customer service professional with over six years of experience delivering excellent customer care in face paced environments. Known for having a bright and sociable personality with a strong work ethic- I am confident that I bring a positive atmosphere for those I work around. I am seeking a new workplace where I can apply my skills and develop them further- continuing to provide outstanding service to customers and also colleagues.

Overview

2026
2026
years of professional experience

Work history

Events assistant (College work experience)

Dudley CVS AGM Annual Awards Evening
Dudley, West Midlands
  • Communicated with team members efficiently.
  • Ensured health and safety regulations compliances.
  • Assisted guests during the event, enhancing overall experience and satisfaction.
  • Coordinated event setup, ensuring professional presentation.
  • Helped catering teams with food running and guest services to meet team goals.

Crew member

Penn Road Mcdonalds
Wolverhampton, West Midlands
04.2024 - 11.2025
  • Maintained high standard cleanliness standards by regularly cleaning and sanitising workstations.
  • Performed daily operation procedures ensuring adherence to company's policies.
  • Ensured customer satisfaction.
  • Adhered to strict hygiene practices while handling food.
  • Worked with colleagues efficiently staff for timely preparation of orders reducing wait times for customers.
  • Took part in staff training to improve service delivery.
  • Participated in regular stock takes helping manage supplies efficiently.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Resolved customer complaints quickly and calmly.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Attended to customers with friendly and accurate service.

Kitchen staff

Island House Fish & Chips
Wolverhampton, West Midlands
11.2022 - 03.2024
  • Improved kitchen flow by maintaining a clean and organised workspace.
  • Prepped ingredients prior to cooking for more efficient service times.
  • Followed health and safety guidelines, ensuring a safe work environment.
  • Maintained refrigerator temperature logs making sure food safety regulations were met.
  • Demonstrated teamwork by assisting fellow staff during busy hours.
  • Handled all foods, storage and cleaning activities in accordance with sanitary procedures.

Education

8 GCSEs - English, Maths, Science (Double award), History, Business, Geography, Religious studies

St. Peters Collegiate School
Wolverhampton

NCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - Travel and Tourism

Dudley College
Dudley
09/2021 - 06/2025

NCFE LVL 2 CERTIFICATE- INTRODUCTION TO CABIN CREW - Travel and Tourism

Dudley College
Dudley
09/2021 - 06/2025

Skills

  • Fast-Paced work adaptability
  • Good physical stamina
  • Communication excellence
  • Peer collaboration
  • Assertiveness handling
  • Health and Safety Compliance
  • Team player
  • Cash handling
  • Problem solving
  • Sociable
  • Multidisciplinary teamwork
  • Order processing
  • Hospitality and customer service

Affiliations

  • Gym
  • Socialising
  • Music
  • Football
  • Cooking

References

References available upon request.

Timeline

Crew member

Penn Road Mcdonalds
04.2024 - 11.2025

Kitchen staff

Island House Fish & Chips
11.2022 - 03.2024

Events assistant (College work experience)

Dudley CVS AGM Annual Awards Evening

8 GCSEs - English, Maths, Science (Double award), History, Business, Geography, Religious studies

St. Peters Collegiate School

NCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - Travel and Tourism

Dudley College
09/2021 - 06/2025

NCFE LVL 2 CERTIFICATE- INTRODUCTION TO CABIN CREW - Travel and Tourism

Dudley College
09/2021 - 06/2025
Drew Uppal