Drew Uppal
Wolverhampton,West Midlands
Summary
A dedicated hospitality and customer service professional with over six years of experience delivering excellent customer care in face paced environments. Known for having a bright and sociable personality with a strong work ethic- I am confident that I bring a positive atmosphere for those I work around. I am seeking a new workplace where I can apply my skills and develop them further- continuing to provide outstanding service to customers and also colleagues.
Overview
2026
2026
years of professional experience
Work history
Events assistant (College work experience)
Dudley CVS AGM Annual Awards Evening
Dudley, West Midlands
- Communicated with team members efficiently.
- Ensured health and safety regulations compliances.
- Assisted guests during the event, enhancing overall experience and satisfaction.
- Coordinated event setup, ensuring professional presentation.
- Helped catering teams with food running and guest services to meet team goals.
Crew member
Penn Road Mcdonalds
Wolverhampton, West Midlands
04.2024 - 11.2025
- Maintained high standard cleanliness standards by regularly cleaning and sanitising workstations.
- Performed daily operation procedures ensuring adherence to company's policies.
- Ensured customer satisfaction.
- Adhered to strict hygiene practices while handling food.
- Worked with colleagues efficiently staff for timely preparation of orders reducing wait times for customers.
- Took part in staff training to improve service delivery.
- Participated in regular stock takes helping manage supplies efficiently.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Handled high-pressure situations calmly providing solutions promptly.
- Resolved customer complaints quickly and calmly.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Attended to customers with friendly and accurate service.
Kitchen staff
Island House Fish & Chips
Wolverhampton, West Midlands
11.2022 - 03.2024
- Improved kitchen flow by maintaining a clean and organised workspace.
- Prepped ingredients prior to cooking for more efficient service times.
- Followed health and safety guidelines, ensuring a safe work environment.
- Maintained refrigerator temperature logs making sure food safety regulations were met.
- Demonstrated teamwork by assisting fellow staff during busy hours.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
Education
8 GCSEs - English, Maths, Science (Double award), History, Business, Geography, Religious studies
St. Peters Collegiate School
WolverhamptonNCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - Travel and Tourism
Dudley College
Dudley 09/2021 - 06/2025
NCFE LVL 2 CERTIFICATE- INTRODUCTION TO CABIN CREW - Travel and Tourism
Dudley College
Dudley 09/2021 - 06/2025
Skills
- Fast-Paced work adaptability
- Good physical stamina
- Communication excellence
- Peer collaboration
- Assertiveness handling
- Health and Safety Compliance
- Team player
- Cash handling
- Problem solving
- Sociable
- Multidisciplinary teamwork
- Order processing
- Hospitality and customer service
Affiliations
- Gym
- Socialising
- Music
- Football
- Cooking
References
References available upon request.
Timeline
Crew member
Penn Road Mcdonalds
04.2024 - 11.2025
Kitchen staff
Island House Fish & Chips
11.2022 - 03.2024
Events assistant (College work experience)
Dudley CVS AGM Annual Awards Evening
8 GCSEs - English, Maths, Science (Double award), History, Business, Geography, Religious studies
St. Peters Collegiate School
NCFE LEVEL 3 DIPLOMA IN TRAVEL AND TOURISM - Travel and Tourism
Dudley College
09/2021 - 06/2025
NCFE LVL 2 CERTIFICATE- INTRODUCTION TO CABIN CREW - Travel and Tourism
Dudley College
09/2021 - 06/2025