Bethan Jones
Barry,Vale of Glamorgan
Summary
Detail-oriented professional with proven expertise in customer service, complaint resolution, and cash handling within fast-paced environments. Adept at visual display creativity and product labelling to enhance brand presentation and drive customer engagement. Strong communication proficiency ensures effective collaboration and a seamless customer experience. Committed to leveraging skills to contribute to organisational success while pursuing opportunities for professional growth. Reliable Crew Member with dynamic and flexible style. Completes high-volume orders to meet service targets. Shares strong food preparation and safety knowledge.
Overview
5
5
years of professional experience
Work history
Retail assistant
Zac & Bella
Barry, Vale of Glamorgan
05.2021 - 08.2021
- Delivered excellent customer service by answering queries and providing product information.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Maintained clean shop floor, promoting a welcoming environment.
- Boosted sales through suggestive selling techniques.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted in stock replenishment to maintain store appearance.
- Handled transactions, maintaining accurate till records.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
Crew member
Burger King
Barry, Vale of Glamorgan
10.2021 - 04.2022
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Crew member
McDonald's
Barry, Vale of Glamorgan
05.2022 - Current
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Executed daily operation procedures ensuring adherence to company's policies.
- Managed inventory levels for efficient operations during peak hours.
- Provided personalised customer service fostering loyalty amongst clients.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Attended to customers with friendly and accurate service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
GCSEs -
Pencoedtre High School
Barry, Vale of Glamorgan 09/2016 - 06/2021
A-Levels - Sociology, English Literature, Business Studies, Health & Social Care
Barry 6th Form
Barry, Vale of Glamorgan 09/2021 - 06/2023
Skills
- Communication proficiency
- Fast-Paced work adaptability
- Cash handling
- Customer Service
- Visual display creativity
- Product labeling
- Complaint resolution
Timeline
Crew member
McDonald's
05.2022 - Current
Crew member
Burger King
10.2021 - 04.2022
Retail assistant
Zac & Bella
05.2021 - 08.2021
GCSEs -
Pencoedtre High School
09/2016 - 06/2021
A-Levels - Sociology, English Literature, Business Studies, Health & Social Care
Barry 6th Form
09/2021 - 06/2023