Summary
Overview
Work history
Education
Skills
Timeline
Generic

Vanessa Anim

Leeds,West Berkshire

Summary

Motivated and dependable individual with experience across retail, hospitality, and customer service roles, including positions at McDonald’s, Aldi, The Works, and Arc Hospitality. These roles have equipped me with strong interpersonal, teamwork, and problem-solving skills, as well as the ability to perform efficiently in high-pressure, fast-paced environments.

I am confident, adaptable, and quick to learn, consistently taking initiative and maintaining a high standard of work. Whether working independently or as part of a team, I bring a positive attitude and a strong commitment to delivering results and providing excellent service.

With a proven ability to manage time effectively, stay organised, and handle a range of responsibilities, I am now eager to apply my skills in a new and challenging professional setting. I am keen to continue developing both personally and professionally while contributing positively to any team I join.

Overview

4
4
years of professional experience

Work history

Store assistant

Aldi
Leicester, East midlands
09.2024 - Current
  • Directed customers towards desired merchandise successfully reducing search time.
  • Supported colleagues during peak hours for efficient checkout process.
  • Monitored shop floor consistently to deter thefts and losses.
  • Arranged displays attractively, driving impulse purchases.
  • Maintained store cleanliness for an appealing shopping environment.
  • Increased sales through suggestive selling techniques.
  • Improved product availability by effectively restocking shelves.
  • Handled complaints efficiently, ensuring customer satisfaction.
  • Managed inventory effectively to prevent stock shortages.

Bartender/waitress

Arc inspiration
Leeds, West yorkshire
06.2022 - 10.2023
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Built rapport with patrons for improved customer experience.
  • Assisted in stock control, reducing waste and ensuring availability of supplies.
  • Ensured compliance with hygiene standards through routine cleaning tasks.

Crew member

McDonald's
Leeds, West yorkshire
07.2021 - 10.2022
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Participated in regular stock takes helping manage supplies efficiently.

Sales assistant

The works
Leeds, West yorkshire
10.2021 - 01.2022
  • Offered personalised shopping advice to enhance customer experiences.
  • Improved customer service by efficiently handling queries and complaints.
  • Utilised excellent communication skills to provide detailed product information.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

Education

A-Levels - Health and social care level 3

Notre dame sixth form college
Leeds
09/2020 - 08/2022

Bachelor of Health & Science - Adult nursing

De Montfort University
Leicester
09/2022 - 08/2025

Skills

  • Productive work ethic
  • Customer Service
  • Fast-Paced work adaptability
  • Responsive engagement
  • Interpersonal competence
  • Leadership potential
  • Strong empathy
  • Demonstrations expertise

Timeline

Store assistant

Aldi
09.2024 - Current

Bartender/waitress

Arc inspiration
06.2022 - 10.2023

Sales assistant

The works
10.2021 - 01.2022

Crew member

McDonald's
07.2021 - 10.2022

A-Levels - Health and social care level 3

Notre dame sixth form college
09/2020 - 08/2022

Bachelor of Health & Science - Adult nursing

De Montfort University
09/2022 - 08/2025
Vanessa Anim