Lahcen Aourdou ben-khayi
Birmingham
Summary
Dynamic and adaptable professional with expertise in AutoCAD, MATLAB, and Microsoft Office Suite. Demonstrates strong problem-solving abilities and effective communication skills, excelling in team leadership and fast-paced environments. Proven track record in technical drawings and manual handling, with bilingual capabilities enhancing team collaboration. Committed to reliability and punctuality, seeking to leverage skills in a challenging role that demands high energy and adaptability.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work history
Crew Member / Customer Assistant
Mac Halal
Birmingham
2019.01 - Current
- Delivered high-quality customer service in fast-paced environment
- Worked across kitchen and front-of-house operations
- Handled cash and operated tills accurately
- Led workstations during busy peak hours
- Trained new staff and supported onboarding
- Managed stock replenishment and organized storage areas
- Transported and handled deliveries including heavy items (~10kg)
- Assisted with manual handling tasks including oil changes and equipment handling
- Monitored inventory levels and ensured correct stock rotation
- Operated cleaning machinery and maintained hygiene standards
- Closed store independently while ensuring safety compliance
- Resolved customer issues professionally
- Maintained hygiene and safety standards
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
BEng - Civil Engineering
Birmingham City University
Birmingham 2024.01 - 2026.06
Level 3 Engineering - Level 3 Engineering
Sandwell College
Birmingham 2022.09 - 2024.06
GCSEs - General Secondary Education
Ark Victoria Secondary School
Birmingham 2018.09 - 2022.06
Skills
- AutoCAD
- MATLAB
- Communication
- Working under pressure
- Adaptability
- Manual handling and heavy lifting
- Good physical stamina
- Fast-Paced work adaptability
- Team player
- Heavy lifting
- Punctuality and reliability
- Stock rotation practices
University Projects & Practical Experience
Soil mechanics testing (classification and compaction), Sieve analysis of soil for particle distribution, Concrete cube compression testing, Beam bending and structural behavior experiments, Fluid mechanics lab experiments, Engineering materials testing, AutoCAD technical drawing projects, MATLAB and Excel engineering calculations
Languages
English
Fluent
Arabic
Intermediate
Spanish
Fluent
Catalan
Advanced
Timeline
BEng - Civil Engineering
Birmingham City University
2024.01 - 2026.06
Level 3 Engineering - Level 3 Engineering
Sandwell College
2022.09 - 2024.06
Crew Member / Customer Assistant
Mac Halal
2019.01 - Current
GCSEs - General Secondary Education
Ark Victoria Secondary School
2018.09 - 2022.06