Drew Rumney
Wigton,Cumbria
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
4
4
years of professional experience
Work History
Receptionist
Premier Inn Hotel
Penrith, Cumbria
03.2023 - Current
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Reduced waiting times through effective time and resource management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answering telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Reorganised filing system to reduce file location times.
Office Worker
Wigton Glass
Wigton, Cumbria
02.2020 - 02.2023
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Implemented collection procedures for payment, successfully increasing on-time payments.
- Added new data and notes to project and resource tracking spreadsheets.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Managed customer orders and invoices to reduce financial discrepancies.
Education
GCSEs - English
Lime House School
Carlisle 09/2014 - 06/2020
GCSEs - Maths
Lime House School
Carlisle 09/2014 - 06/2020
GCSEs - ICT
Lime House School
Carlisle 09/2014 - 06/2020
Certificate of Higher Education - Functional skills English
Lime House School
Carlisle 09/2019 - 06/2020
Entry level - Maths
Lime House School
Carlisle 09/2019 - 06/2020
Skills
- Open and clear communicator
- Email management
- Strategic scheduling
- Tech-savvy
- Organisation and efficiency
- Database administration
- Office supply management
- Telephone skills
- Multitasking and prioritisation
- Customer service
- Calendar management
Languages
English
Fluent
Timeline
Receptionist
Premier Inn Hotel
03.2023 - Current
Office Worker
Wigton Glass
02.2020 - 02.2023
GCSEs - English
Lime House School
09/2014 - 06/2020
GCSEs - Maths
Lime House School
09/2014 - 06/2020
GCSEs - ICT
Lime House School
09/2014 - 06/2020
Certificate of Higher Education - Functional skills English
Lime House School
09/2019 - 06/2020
Entry level - Maths
Lime House School
09/2019 - 06/2020
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