Jessica Dervis

Key responsibilities:

• Kept the reception area clean and neat to give visitors a positive impression of the company.
• Delivered front-of-house duties in a warm and professional manner.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answering multiple telephone calls per day, compiling detailed notes, and promptly forwarding them as required.
• Monitored office supplies inventory, promptly reordering low-stock items to prevent workflow disruptions.
• Applied expertise in company products and services to answer questions.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve inquiries from clients, vendors, and the general public.
• conducting key audits three times a week to ensure that maintenance keys are not missing.
• responsible for signing in and out keys to keep track of which department has been issued keys.
• Organising student and staff parcels.
• During the summer while the university runs conferencing and the student accommodation is turned into B&B for guests in which we often have large groups of over 100 guests arriving. I am responsible to make up the keys and check-in and out guests and on occasion creating a booking for walk-in guests.
• Keep on top of the information displayed in the reception
• Reduced waiting times through effective time and resource management.

• Facilitated on-time delivery by efficiently bagging and labeling goods in appropriate staging areas.
• Ensured optimal food quality by maintaining food and groceries at the proper temperature, in accordance with food and safety standards.
• Recommended alternatives for outdated, expired, and out-of-sock products.
• Worked quickly to pack orders and minimise product damage or shifting.
• Picked items for customer orders with a focus on piece quality.
• Adhered to company policies and specific customer instructions.
• Identified products that suited customers' style and professional requirements.

• Replenished sales floor stock regularly to maximise customer purchases.
• Built lasting relationships with clients through customer service interactions.
• Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
• Facilitated smooth store operations, performing daily opening and closing functions.
• Built customer rapport by identifying specific needs and making appropriate product recommendations.
• Processed store deliveries, distributing products to storage areas and shop floors.
• Maintained a clean and orderly checkout area to meet store presentation standards.
• Trained new employees to deliver first-class customer care.
• Interacted with customers whilst scanning and packing items, personalising the shopping experience.
• Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
• Covered extra shifts and maintained a flexible schedule to achieve store goals.
• Picked and processed online orders and staged them for pickup.

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Regularly communicated with kitchen and bar staff to maintain the smooth front-of-house operations, minimising potential service delays.
• Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
• Delivered checks, collected cash or credit card payments, and provided receipts to customers.
• Cleaned, sanitised, and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Warmly greeted guests upon arrival to create a welcoming atmosphere.
• Informed kitchen staff regarding orders and requirements.