Doonya Omarkhail
London,ENG
Summary
I'm someone who genuinely loves helping others. Whether it's a customer looking for the perfect item, a colleague needing a hand, or a client seeking advice, I thrive in environments where I can make someone's day a little easier. Fluent in English, Farsi and Pashto, I love connecting with people from all walks of life and bringing positivity to everything I do. I've worked in customer service, retail, and even dipped my toes into the legal field – all of which have helped me grow into a versatile, team-oriented individual who's always ready for the next challenge.
Overview
5
5
years of professional experience
Work history
Law intern
Brown Rudnick LLP
London
2022.05 - 2024.06
- Assisted senior solicitors with case preparation, increased efficiency.
- Conveyed client information confidentially and accurately to lawyers for improved representation.
- Learned how to communicate effectively with clients, helping to manage their expectations while supporting the legal team.
- Contributed to research and organization, gaining valuable insight into the legal world while being a supportive team player.
Assistant Barista
Tim's Café & Restaurant
London
2022.06 - 2024.02
- Enhanced customer satisfaction by providing efficient and friendly service.
- Improved sales through suggestive selling techniques.
- Assured quality control with proper handling of all food items.
- Handled the café's opening and closing like clockwork, making sure everything was set up perfectly for the day and locked up securely at night.
- Loved getting to know regulars and making every customer feel welcome – whether it was their first visit or their 50th.
- Kept things running smoothly, especially during busy times, by multitasking and helping out wherever needed.
- Made sure the café stayed clean, organised, and cosy, creating an inviting space for customers and an easy-to-navigate workspace for the team.
Student Ambassador
LaSWAP Sixth Form Consortium
London
2021.09 - 2022.12
- Represented the Sociology and Psychology departments to future students and parents, sharing my experiences and answering their questions.
- Guided campus events, offering friendly support and managing any last-minute surprises with a smile.
- Worked closely with staff and students to make sure everyone had the information and support needed during outreach activities.
Retail Assistant
Unique Shoes London
London
2019.09 - 2020.12
- Helped customers find the right fit – literally and figuratively – by listening to their needs and offering tailored product recommendations.
- Took care of stock, shelves, and displays, making sure the shop always looked great and was fully stocked.
- Handled payments and refunds with ease, ensuring every customer left happy and their transactions went smoothly.
- Kept the store tidy and organised, creating a positive atmosphere for both customers and team members.
Education
Bachelor of Law - Law
City, University of London
London 2023.09 -
A-Levels -
LaSWAP Sixth Form
London 2021.09 - 2023.06
GCSEs -
Parliament Hill School
London 2016.09 - 2021.06
Skills
- Customer Service: I take pride in making people feel welcome and valued, whether it's in retail, hospitality, or beyond
- Team Player: I enjoy working alongside others, helping out where I can, and contributing to a positive, supportive work environment
- Adaptability: I've learned to handle busy, high-pressure situations with ease, always focusing on getting things done right
- Sales & Operations: Confident with POS systems, transaction handling, and keeping things organised behind the scenes
References
References available upon request.
Languages
English
Native
Persian
Fluent
Pashto
Advanced
Affiliations
- Reading: I love diving into different genres, especially novels and biographies, which offer new perspectives and inspiration.
- Travel & Culture: Exploring new places and learning about different cultures is a passion of mine. I enjoy visiting new countries and experiencing their history, food, and traditions.
- Baking: I enjoy experimenting in the kitchen, trying out new recipes and sharing homemade treats with family and friends.
Timeline
Bachelor of Law - Law
City, University of London
2023.09 -
Assistant Barista
Tim's Café & Restaurant
2022.06 - 2024.02
Law intern
Brown Rudnick LLP
2022.05 - 2024.06
Student Ambassador
LaSWAP Sixth Form Consortium
2021.09 - 2022.12
A-Levels -
LaSWAP Sixth Form
2021.09 - 2023.06
Retail Assistant
Unique Shoes London
2019.09 - 2020.12
GCSEs -
Parliament Hill School
2016.09 - 2021.06