Donna Bentham
Barnsley,South Yorkshire
Summary
Accomplished professional with extensive expertise in recruitment and hiring practices, reliable follow-through, and time management mastery. Demonstrates leadership proficiency and supervisory expertise, ensuring effective staff management and mentoring. Excels in communication excellence, customer relationship building, and business operations understanding. Skilled in profit and loss analysis, service orientation, task prioritisation, and resilience under pressure. Committed to driving organisational success through strategic staff development and operational efficiency.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Vanilla LTD
Meadowhall, South Yorkshire
02.2021 - 03.2025
- Based in the Flagship Meadowhall store
- Customer service and greeting customers in to the store as well as merchandising and floor move over two floors
- Managing the store rotas as well as office admin
- Keeping up to date with the stores weekly and yearly KPI’s, informing this to the area manager
- Organising the team for merchandising and promo events
- Working together with the shop manager and weekly contact with area manager for store updates and orders
- Setting up and performing recruitment interview’s for staffing in store
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed daily operations to ensure smooth running of the shop floor.
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
- Created a positive work environment, resulting in higher employee morale.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Streamlined store operations with efficient scheduling.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored sales performance regularly adjusting strategies as required.
- Planned revenue generation strategies designed for growth.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Trading over 200 customers per day.
Senior supervisor
Apricot Clothing
Meadowhall, Sheffield, South Yorkshire
12.2018 - 02.2021
- Created a inclusive work environment through fair treatment practices fostering diversity and equality among staff members.
- Established performance benchmarks for driving productivity growth across the team.
- Ensured top quality customer service, resulting in high client satisfaction ratings.
- Managed team schedules to ensure adequate staffing levels at all times.
- Mediated in disputes between staff members, maintaining harmony within a team.
- Maintained strict adherence to company standards, resulting in consistent quality of work output.
- Organised regular staff training sessions, boosting skills acquisition and knowledge transfer among the workforce.
- Improved team morale with regular feedback sessions and recognition of achievements.
Optical Advisor
Specsavers
Barnsley, South Yorkshire
09.2017 - 12.2018
- Conducted comprehensive eye tests using advanced optical equipment, ensuring accurate results.
- Performed repairs and adjustments on glasses reliably for improved patient experience.
- Handled complaints professionally, resolving issues swiftly to maintain high levels of customer satisfaction.
- Maintained inventory control for spectacles and contact lenses, ensuring stock availability.
- Achieved sales targets through upselling additional products like lens coatings or designer frames.
- Utilised extensive knowledge of optics to assist in complex prescription queries.
- Ensured a smooth customer journey from pre-test to dispensing, enhancing overall satisfaction.
Spa Therapist
Banntyne Spa
Dodworth, South Yorkshire
09.2016 - 12.2018
- Maintained clean, hygienic work area by following established cleaning protocols.
- Boosted skin health with facials, masks, and other skincare treatments.
- Contributed to a calm, serene environment with professional conduct and respectful communication.
- Performed skin analysis tests, leading to more targeted treatment plans.
- Administered body treatments by explaining procedures to clients.
- Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
- Delivered exceptional customer service for repeat business and positive reviews.
- Identified appropriate products for each client's skin type by conducting thorough consultations.
- Provided relaxing, therapeutic massages for stress reduction and health promotion.
- Educated clients on best practices for skin health with tailored product recommendations.
- Utilised knowledge of various massage techniques to meet individual client needs.
- Offered advice on home care routines after treatments to prolong benefits of services rendered.
- Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
Supervisor
CeX Complete Entertainment Exchange
Barnsley/Crystal Peaks, Sheffield , South Yorkshire
12.2013 - 11.2018
- Facilitated monthly training sessions for enhanced staff performance.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Conducted performance appraisals with employees for career development discussions.
- Reduced workplace conflicts through effective communication and negotiation skills.
Shop floor assistant/till operations
Iceland Frozen Foods Limited
Barnsley, South Yorkshire
10.2007 - 11.2013
- Managed till operations efficiently with minimal errors.
- Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
- Maintained clean and organised store environment for improved shopping experience.
- Assisted in stock control to maintain adequate store inventory.
- Assisted customers with product selection for enhanced shopping experience.
- Ensured customer satisfaction by providing excellent service on shop floor.
- Conducted regular price checks to ensure accuracy at point-of-sale.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Bar Staff Casual work
The Arches
Barnsley, South Yorkshire
01.2006 - 07.2008
- Served customers to foster a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Engaged in upselling techniques, boosting sales revenue.
- Made cocktails for customer enjoyment.
- Increased footfall with engaging promotional strategies.
- Prepared beverages, ensuring consistent quality.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Factory worker
P.R. Fulfilment
Goldthorpe Industrial Estate, South Yorkshire
01.2003 - 08.2008
- Warehouse distribution
- Preparing, packing, and printing delivery-ready mail from bulk raw materials, use of various related machinery
- Achieved high-quality products with careful handling of materials.
- Packaged finished products carefully, guaranteed customer satisfaction.
- Followed assembly instructions to accurately complete jobs.
- Followed work orders to sort items destined for storage, production lines, or shipping.
Garment worker
S.R. Gent
Dodworth, South Yorkshire
01.2001 - 01.2003
- Pre-preparation of manufactured garments
- Possessed comprehensive knowledge on textile characteristics, aiding in appropriate material selection.
- Maintained cleanliness of workspace, promoting an organised environment conducive to productivity.
- Improved production speed for faster order fulfilment.
- Demonstrated proficiency in using industrial sewing machines, contributing to efficient workflow.
- Inspected garments for defects, ensuring high-quality products for customers.
- Rectified defects and thread breaks quickly to limit production delays.
Education
ITEC LEVEL 3 - Spa Therapy
Leeds Beauty Academy
Leeds, West Yorkshire 03.2016 - 06.2016
NVQ Level 1 - Performing Arts/ Music
Barnsley College
Barnsley, South Yorkshire 10.1999 - 09.2000
GCSE - Arts & Music
The Foulstone School
Darfield, Barnsley 09.1994 - 01.1999
Skills
- Recruitment and hiring practices
- Reliable follow-through
- Time management mastery
- Leadership proficiency
- Supervisory expertise
- Communication excellence
- Customer relationship building
- Staff mentoring
- Business operations understanding
- Profit and Loss Analysis
- Service orientation
- Task prioritisation
- Staff management
- Resilience under pressure
References
References available upon request.
Timeline
Assistant Manager
Vanilla LTD
02.2021 - 03.2025
Senior supervisor
Apricot Clothing
12.2018 - 02.2021
Optical Advisor
Specsavers
09.2017 - 12.2018
Spa Therapist
Banntyne Spa
09.2016 - 12.2018
ITEC LEVEL 3 - Spa Therapy
Leeds Beauty Academy
03.2016 - 06.2016
Supervisor
CeX Complete Entertainment Exchange
12.2013 - 11.2018
Shop floor assistant/till operations
Iceland Frozen Foods Limited
10.2007 - 11.2013
Bar Staff Casual work
The Arches
01.2006 - 07.2008
Factory worker
P.R. Fulfilment
01.2003 - 08.2008
Garment worker
S.R. Gent
01.2001 - 01.2003
NVQ Level 1 - Performing Arts/ Music
Barnsley College
10.1999 - 09.2000
GCSE - Arts & Music
The Foulstone School
09.1994 - 01.1999
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