Allan Ware
West Yorkshire,Leeds
Summary
Accomplished hospitality professional with extensive recent experience in managing a 10-bedroom hotel and cottage in Whitby , demonstrating expertise in finance management, Gained great Insight working in Whitby about seasonal trades peaks and troughs, driving trade. I deal with recruitment, and customer service. Proven track record in leadership and team building, with a focus on staff mentoring and development. Adept at budget planning, P&L management, and sales trend forecasting to drive financial success. Recognised for effective communication skills and the ability to work under pressure while maintaining a calm, compassionate approach. Committed to enhancing employee engagement and customer retention through innovative strategies.
I am Diligent and proactive with strong leadership abilities and excellent communication skills. I excel at team collaboration and problem solving, ensuring smooth operations and customer satisfaction.
I am driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Currently working at Miller and Carter which prides itself on High standards and quality steaks.
Overview
34
34
years of professional experience
1
1
Certification
Work history
Assistant manager
Miller and Carter
Leeds, West Yorkshire
2025.11 - Current
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Fostered a positive work environment through effective leadership and team-building activities.
- Handled stock control duties diligently preventing overstocking or shortages.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
Pub and Hotel Manager 'The Pier Inn'
Camerons
Whitby, North Yorkshire
2024.06 - 2025.08
- Led team to deliver exceptional customer service for enhanced reputation.
- Increased Sales at The Pier by 28%
- Negotiated favourable contracts with vendors, reduced operational costs.
- Improved guest satisfaction by implementing new concierge services.
- Collaborated with sales team to maximise room occupancy rates.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Coordinated front desk operations, ensured smooth guest experiences.
- Maintained compliance with health and safety regulations within the premises.
- Ensured pristine room conditions to enhance guest comfort.
- Organised successful corporate events with meticulous attention to detail.
- Assisted in marketing campaigns to increase hotel visibility.
- Streamlined check-in procedures with innovative technology integration.
- Investigated negative reviews and took corrective action enhancing future guest experiences.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Handled guest complaints to protect brand reputation.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Recruited and onboarded new staff to meet performance standards.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
Labourer
lets be having you
leeds, West Yorkshire
2024.01 - 2024.06
- Showed punctuality and reliability, never missed a day of work.
- Continually upheld high standards of workmanship within set deadlines.
- Improved site cleanliness by regularly removing debris and waste materials.
- Performed daily equipment checks ensuring machinery was always in good condition.
General Manager
The Woods
Leeds, West Yorkshire
2023.09 - 2023.12
- Drove sales and maintained cost controls.
- Achieved productivity improvements while enhancing quality control operations to reduce overhead.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Directed day-to-day operations of The Woods facility to provide safe and enjoyable guest experience.
- Greeted customers and responded to customer enquiries.
- Directed safety operations and maintained clean work environment in adherence to HSE requirements.
General Manager
Greene King Brewery
Bury Saint Edmunds
1999.03 - 2023.08
- I can successfully manage running a business.
- I'm an Employee Relation champion and have in the past been a trainer manager
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Managed cellar and beer delivery systems to high standards and in accordance with brewery recommendations.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Listened to team members' feedback and proactively addressed concerns.
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Improved online reviews through customer incentivisation schemes, building pub reputation and popularity.
General Manager
klass
leeds
1996.06 - 1999.03
- klass was a clothes shop selling many brands including Levis, Fred Perry, Lacoste, ben sherman and armani.
- I started as a member of the shop floor and progressed to manager in 18 months.
- i would buy fashion for 12 months in advance and speak to suppliers
- train the team on the floor in all aspects of customer service and standards
- Security
- Cashing up and banking
Bar Staff
Kirkstall Lites
Leeds, West Yorkshire
1992.03 - 1996.06
- I started in this local pub as a 15 yr old glass collector, at 17 I became Bar cellar man and then progressed to bar staff at 18 yrs old. I then progressed to be an assistant manager.
Education
GCSEs - English, Maths, Science
Lawnswood High school
LeedsNVQ - Business and Finance
Lawnswood School
Leeds, LDSFood Hygiene Level 3 -
Food Hygiene Level 3
Leeds 2025.01 - 2025.01
Skills
- Successful running of Hotel 10 bedrooms , pub and very busy Kitchen
- Influential networking
- Communication excellence
- Recruitment and hiring practices
- Finance management
- Staff mentoring
- Budget planning
- Leadership skills
- Conflict Resolution
- Training and Development
- Ability To Work Under Pressure
- Adaptable
- P&L management
- Recruitment
- Customer Service
- Effective leader
- Leadership and team building
- Ambitious
- Approachable
- Calm, Caring, Compassionate
- Employee engagement
- Team building and motivation
- Recruiting and hiring
- Customer retention
- Profit and loss accountability
- Sales trend forecasting
- Confident
- Creative
- Management of teams
- Team training and development
- Coaching and mentoring
- Employee development
- Food preparation and safety
- Goal Attainment
Certification
Personal licence, 05/01/05, Bii
Personal Information
Hobbies: Football, Hiking, Music, Pets, Walking
References
References available on request
Education
other
Accomplishments
Won Cask Ale Pub of the Year
Made it into the The Good Beer Guide
Trained nine Assistant managers who have all got Pubs of their own to manage
5 Star NSF and EHO record
good staff retention
I have successfully managed to beat budget 19 out of 20 years.
HR Champion
Area support coach
Timeline
Assistant manager
Miller and Carter
2025.11 - Current
Food Hygiene Level 3 -
Food Hygiene Level 3
2025.01 - 2025.01
Pub and Hotel Manager 'The Pier Inn'
Camerons
2024.06 - 2025.08
Labourer
lets be having you
2024.01 - 2024.06
General Manager
The Woods
2023.09 - 2023.12
General Manager
Greene King Brewery
1999.03 - 2023.08
General Manager
klass
1996.06 - 1999.03
Bar Staff
Kirkstall Lites
1992.03 - 1996.06
NVQ - Business and Finance
Lawnswood School
GCSEs - English, Maths, Science
Lawnswood High school