Alexandru-Claudiu Cretu
Nottingham
Summary
Energetic and reliable Office Manager skilled at working with diverse groups of people. Strong track record of motivating teams to achieve project goals. Expert at administrative processes and office procedures, knowledgeable Assistant Manager dedicated to improving procedures for file movements, eliminating unnecessary storage and maintaining information safe and secure. Verifies documents, researches problems and implements effective solutions. Professional Assistant Manager employing exceptional rapport and relationship building abilities to cultivate lasting and positive relations among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Barburrito
Nottigham
03.2025 - 03.2026
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Assistant Manager
Cote
06.2023 - 12.2024
- Coordinated with senior management to implement strategic plans for revenue growth.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Developed and maintained safety protocols to ensure a safe working environment for all employees.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Trained new employees on company policies, customer service excellence, and sales techniques.
Assistant Manager
Frankie & Benny's
Nottingham , United Kingdom
08.2019 - 05.2023
- Helped less experienced staff manage daily assignments.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Cut labour and product costs by creatively addressing inefficiencies.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Chef
Rub Steak
Nottingham , United Kingdom
02.2017 - 01.2018
- Monitored kitchen area and staff to ensure overall safety and use of proper food handling techniques.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Negotiated with suppliers to secure high-quality and excellent value produce.
- Helped improve guest satisfaction scores and ratings by delivering great-tasting food.
- Incorporated customer recommendations and feedback to modify and update menu.
- Monitored quality, presentation and quantities of plated food across line.
- Ensured quality, presentation and proper quantities of plated food from line activities.
Sous Chef
Mambo Wine Dine
Sunderland , United Kingdom
10.2015 - 01.2017
- Helped staff adhere to tough restaurant requirements through effective discipline and motivation.
- Plated food according to restaurant artistic guidelines for an attractive presentation.
- Worked collaboratively to reduce food waste and implemented creative ways to give second life to ingredients.
- Kept up-to-date on current allergen information, monitoring orders to accommodate dietary restrictions.
- Maximised customer satisfaction and team performance through command-based structure.
Education
NVQ Level 6 - Business and Management
Leeds Trinity University
Leeds, LDS2026
Skills
- Product and service knowledge
- Customer rapport
- Recruitment and hiring
- General office administration
- Customer relationship building
- Outstanding customer service
- Management Inventory,Fourth, Aztec
- Communication skills
- Staff mentoring
- Customer service
- Employee training
- Inventory management
- Leadership skills
- Excellent communication
- Staff scheduling
- Negotiation
- Recruitment and hiring practices
Languages
Romanian, English, Greek, Spanish, Italian
Timeline
Assistant Manager
Barburrito
03.2025 - 03.2026
Assistant Manager
Cote
06.2023 - 12.2024
Assistant Manager
Frankie & Benny's
08.2019 - 05.2023
Chef
Rub Steak
02.2017 - 01.2018
Sous Chef
Mambo Wine Dine
10.2015 - 01.2017
NVQ Level 6 - Business and Management
Leeds Trinity University