DIXIT PATEL
Harrow,GB
Summary
A highly motivated, customer-focused professional with a Master’s degree in Strategic Business Management and extensive experience in high-volume retail and transport environments. Proven ability to manage fast-paced store operations, resolve complex customer complaints, and deliver exceptional service during peak hours. Possesses strong analytical and communication skills, with a sharp eye for detail well-suited for fast-paced retail environments and compliance-driven banking roles.
Overview
1
1
year of professional experience
Work History
Customer Service Assistant
National rail, GTR
London
05.2025 - Current
- Deliver high-quality, efficient customer service in a fast-paced, high-volume transport environment, managing passenger inquiries daily.
- Provide tailored support to elderly and technophobic passengers, guiding them through self-service digital machines, mobile apps, and e-ticket platforms with patience and clarity.
- De-escalate and resolve complex passenger complaints efficiently, maintaining composure under pressure to ensure safety and satisfaction.
- Collaborate closely with station teams to meet performance targets and foster a welcoming, secure environment.
Shop Assistant
Off Licence
, London
02.2025 - 04.2025
- Managed the efficient organization of the shop floor, ensuring precise stock rotation, inventory placement, and loss prevention.
- Designed and maintained high-impact visual merchandise displays to maximize customer engagement and drive daily sales.
- Operated tills and handled cash and card transactions with 100% accuracy while providing friendly, attentive service to build repeat custom.
- Demonstrated strong communication skills by multi-tasking between stock management and front-of-house customer requests.
Education
Master of Science - Strategic Business Management
The University of Law
London02-2026
Bachelor of Commerce - Commerce
N M Zala & G N Zala Arts & Commerce College
India11-2021
Skills
- Team collaboration
- Leadership
- Rapid adaptability
- Analytical problem-solving
- Digital Literacy
- Financial & Operations Support
Languages
Gujarati
Master or proficient
C2
Hindi
Master or proficient
C2
English
Upper intermediate
B2
References
References available upon request.
Timeline
Customer Service Assistant
National rail, GTR
05.2025 - Current
Shop Assistant
Off Licence
02.2025 - 04.2025
Master of Science - Strategic Business Management
The University of Law
Bachelor of Commerce - Commerce
N M Zala & G N Zala Arts & Commerce College