Experienced professional adept in customer service, sales, and engineering. Excels in engaging customers, exceeding targets, and providing technical expertise. Proactive team player with a strong track record of excellence.
Hi, I’m
sumit raj
Customer Service Advisor
Harrow,London
Summary
Overview
5
years of professional experience
4
years of post-secondary education
1
Certification
Work history
TescoLondon, UK
Customer Service Assistant
03.2023 - Current
Job overview
- Interact and engage with 50+ customers daily, providing guidance and expert advice to influence purchase decisions
- Handle 100% of customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs
- Employ design skills to create 10% more attractive merchandise displays, consistently increasing product appeal
- Deliver effective product demonstrations to 20+ customers daily, consistently ensuring 90%+ customer comprehension
- Manage store social media accounts, increasing followers by 30% through running contests, ads, and promotions
Brunel University LondonLondon, UK
International student ambassador
09.2022 - 02.2023
Job overview
- Collaborated closely with admissions staff and fellow ambassadors to streamline recruitment processes, improve visitor experiences, and enhance the overall effectiveness of recruitment efforts, leading to a 25% reduction in recruitment cycle time.
- Assisted in organizing and hosting information sessions and recruitment events, contributing to a welcoming and informative environment for visitors, and helping to increase enrollment numbers by 15%.
- Represented the university at college fairs, high school visits, and community events, effectively communicating the institution's values, offerings, and opportunities to diverse audiences.
- Foster positive relationships with prospective students by providing personalized guidance, answering questions, and sharing personal experiences, resulting in a 95% satisfaction rate among visitors.
Armour ConstructionIndore, M.P
Recruitment coordinator
07.2019 - 09.2022
Job overview
- Conducted initial telephone screenings with prospective candidates, effectively communicating role details and the recruitment process, resulting in a 20% increase in candidate engagement.
- Coordinated and facilitated the end-to-end recruitment process, from job postings to resume screening and interview scheduling, streamlining operations and reducing time-to-fill by 25%..
- Promoted new opportunities via strategic social media campaigns and job boards, increasing application rates by 40%.
- Spearheaded the implementation of a streamlined process for tracking candidate availability, leading to a 20% enhancement in scheduling efficiency and reducing time spent on administrative tasks.
- Streamlined the recruitment process by continuously evaluating and improving existing recruitment strategies and standardising candidate background checks.
Reliance Industries LimitedIndore
National Long-distance Fiber Engineer
12.2018 - 06.2019
Job overview
- Supported management decision-making by providing expert-level technical guidance for 10 projects monthly
- Drafted detailed cost estimates for 15 projects quarterly, accurately predicting project requirements and expenditures within 5% deviation
- Maintained updated knowledge of industry advancements, implementing emerging solutions in 100% of projects to improve efficiency by 15%
- Monitored KPIs and implemented swift change management to address potential delays, resulting in a 20% reduction in project timeline deviations
- Collaborated with procurement team to secure project materials at favorable prices, achieving an average cost reduction of 10% for materials procurement.
Education
Ies Ips AcademyIndore, India
Bachelor of Eng. from Civil Engineering
09.2014 - 05.2018
University overview
Brunel University LondonLondon, UK
Master of Science from Project and Infrastructure Management
09.2022 - 05.2023
University overview
Skills
- Effective Communication
- Interviewing and Assessment
- Networking
- Talent Mapping
- Time Management
- Building Rapport
- Negotiation
- Consumer Sales
- Customer Service
- Customer relations
- Candidate Assessment
- CRM
- Market Research
- Talent Pool Management
Certification
- Academic: Project and Construction Management, Construction Estimation and Costing, Lean Six Sigma, Building Circularity, Supply Chain and Procurement, Sustainability, Energy Building.
- Training: CSCS Red card
- Technical: AutoCAD, MS Office, Revit, and Staad-Pro.
Quote
Judge a man by his questions rather than his answers.
Timeline
Customer Service Assistant
Tesco
03.2023 - Current
International student ambassador
Brunel University London
09.2022 - 02.2023
Brunel University London
Master of Science from Project and Infrastructure Management
09.2022 - 05.2023
Recruitment coordinator
Armour Construction
07.2019 - 09.2022
National Long-distance Fiber Engineer
Reliance Industries Limited
12.2018 - 06.2019
Ies Ips Academy
Bachelor of Eng. from Civil Engineering
09.2014 - 05.2018
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