Bhagyashree A. Vyas
Harrow,City of London
Summary
Detail-oriented and adaptable professional with strong verbal communication skills and a proven ability to collaborate effectively within teams. Demonstrates confidence, determination, and patience under pressure, ensuring seamless cash handling and operational efficiency. Proficient in basic computer applications, with a focus on accuracy and attention to detail in all tasks. Committed to leveraging these skills to contribute to organisational success while pursuing opportunities for professional growth.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work history
Customer Representative
William hill
London
02.2024 - 05.2026
- Assisted management with various assigned tasks and responsibilities.
- Responded to inquiries and complaints from customers.
- Logged customer interactions, transactions, and complaints accurately in the CRM system.
- Escalated serious issues promptly for quick resolution and client satisfaction.
- Balanced till at end of day, maintaining accurate records.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Education
Bachelor's - Environmental Science
India 01.2017 - 01.2019
Master's - Environmental Science
Government Science College
India 01.2019 - 01.2021
M.Sc. - Environment Management
Brunel University
Uxbridge, UK 01.2024 - 01.2025
Skills
- Verbal communication
- Attention to detail
- Team collaboration
- Basic computer proficiency
- Adaptability
- Confidence and determination
- Patience under pressure
- Cash handling
Languages
English
Advanced
Gujarati
Native
Hindi
Native
References
References available upon request.
Timeline
Customer Representative
William hill
02.2024 - 05.2026
M.Sc. - Environment Management
Brunel University
01.2024 - 01.2025
Master's - Environmental Science
Government Science College
01.2019 - 01.2021
Bachelor's - Environmental Science
01.2017 - 01.2019