Divya Benny

• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
• Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
• Monitored and evaluated annual business plans in consultation with team members to meet set targets.
• Prioritised activities to deliver programmed work within scheduled time and budget.
• Supported business development activities and onboarded new clients to grow revenues.
• Utilised knowledge and research methods to benchmark planning activities and drive best practice results.
• Guided staff to bolster overall team performance, resilience and cohesion.
• Supported new business initiatives and projects and contributed to review meetings and change processes.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.

• Wrote clean, clear and well-tested code for various projects.
• Concurred with engineering staff to evaluate software hardware interfaces and produce specifications and performance requirements.
• Managed software lifecycle from concept to execution.
• Implemented system testing and validation guidelines.
• Gathered feedback to innovate and improve user experience.
• Presented potential web design solutions through sketches and wireframes to working mock-ups and prototypes.
• Collaborated with web designer on custom design and implementation processes to best meet client needs.
• Designed and created eye-catching, functional, intuitive websites, continually exceeding client expectations.
• Managed databases with strong SQL skills.
• Created custom websites by harnessing HTML, CSS and JavaScript skills.
• Optimised HTML email templates to improve click-through and conversion rates.

● Created web applications and components using PHP programming language.

● Managed user authentication and authorization for servers and various environments.

● Regularly updated knowledge of latest industry trends in web development and related technologies.

● Worked closely with project managers from planning stages to deployment to deliver on-target projects.

● Suggested changes and enhancements for websites by offering specific solutions and improvements based on end-user needs.

● Developed framework using consistent components and templates across client projects for cohesive branding and user experiences.

● Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX and Jquery coding.