Dynamic and results-driven professional with extensive experience at The ADL Group - KFC, excelling in customer service and office coordination. Proven ability to enhance operational efficiency and foster teamwork under pressure. Skilled in document management and adept at multitasking, ensuring a seamless experience for both customers and colleagues
Greeted customers warmly and ensured a positive dining experience.
Prepared food items following KFC's quality and safety standards.
Operated the cash register accurately for customer transactions.
Maintained cleanliness and organization of front-of-house areas.
Assisted team members during peak service times for efficiency.
Handled customer inquiries and resolved issues promptly.
Managing recruitments, interviews, hiring, and training new staff in the company.
Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
Handles discipline and termination of employees in accordance with company policy.
Preparation of monthly salaries and salary advances for all staff.
Oversee and manage a performance appraisal system that drives high performance.
Many other duties are assigned by the HR manager
Monitor the documentation of all EPF / ETF claims.
Attending to all labor, disciplinary, and staff grievance matters
Resolving conflicts through positive and professional mediation.
Assess training needs to apply and monitor training programs.
Monitor the security functions/welfare matters, and related issues.
Other routing work and coordination with the HR group.
Ensure legal compliance throughout human resource management
Organize and manage employee records. Assisting the recruitment process.
Addressing employee questions or concerns related to HR policies during onboarding.
Updating employee handbooks.
Assist in resolving employee conflicts.
Customer service
Document Management
Administrative Procedures
Office Coordination
Discipline & Reliability
Time Management
Teamwork & Collaboration
Resilience Under Pressure
Physically Fit & Energetic
Quick Learner
Multitasking
IT Skills