DINALY SHALINYA BARTHELOT
Liverpool,England
Summary
Outgoing and friendly Receptionist offering dynamic client engagement. Excels in calendar management and scheduling, data entry and database administration. Energetic restaurant worker proficient in managing guests and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Bring 2 years of fine dining experience. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
2
2
years of professional experience
Work history
Restaurant Waitress
THE PICTUREDROME AKSHAYA
Liverpool, England
07.2021 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Used upselling methods featuring specials to complement dishes.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Greeted and escorted guests to tables.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Assisted waiters during big events and functions to preserve smooth workflow.
Receptionist
THE PICTUREDROME AKSHAYA
Liverpool
07.2021 - Current
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Kept detailed payment records throughout shifts for cash and card payments.
- Provided accurate waiting times and oversaw waiting lists.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Documented guest reservations and preferences, communicating changes to restaurant staff.
- Prepared dining room for special functions.
- Advised customers on restaurant dishes and special offers.
Education
GCSEs -
Bellerive FCJ Catholic College
Liverpool 03.2017 - 05/2021
A-Levels - SPANISH, PSYCHOLOGY AND MEDIA
THE CITY OF LIVERPOOL COLLEGE
Liverpool 09.2021 - 06/2023
Skills
- Table serving
- Reservation management
- Restaurant booking management
- Opening and closing procedures
- High-volume dining
- Organised and reliable
- Menu memorisation
- Food and beverage specialist
- Special dietary requirements
- Extensive hospitality
- [INDIAN,SRILANKAN,ITALIAN] cuisine
- Efficient under pressure
- Extensive beer knowledge
- Bar cleaning and maintenance
- Reservations management
- Fine dining experience
- Table check-ins
Languages
English
Fluent
Italian
Fluent
Spanish
Intermediate
SINHALA
Native
Timeline
A-Levels - SPANISH, PSYCHOLOGY AND MEDIA
THE CITY OF LIVERPOOL COLLEGE
09.2021 - 06/2023
Restaurant Waitress
THE PICTUREDROME AKSHAYA
07.2021 - Current
Receptionist
THE PICTUREDROME AKSHAYA
07.2021 - Current
GCSEs -
Bellerive FCJ Catholic College
03.2017 - 05/2021