Coco Zheng
Coventry,Warwickshire
Summary
Motivated student pursuing Bachelor of Arts in Philosophy, Politics and Law, demonstrating strong communication and problem-solving skills. Actively engages in continuous learning, adapting knowledge to effectively serve diverse customer needs and enhance service quality. Committed to applying theoretical understanding to practical situations, contributing positively to team dynamics.
Overview
1
1
Language
2
2
years of professional experience
Work History
Restaurant Waitress
Tian Fu Restaurant
Loughborough , Leicestershire
09.2025 - Current
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Processed cash, credit card and voucher payments using POS terminals.
- Participated in staff training sessions to stay updated on menu changes and service protocols.
- Engaged in continuous learning about new menu items and specials to effectively communicate offerings to customers.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Prepared drinks such as cocktails, coffees and soft drinks during busy periods to assist bar staff.
Kitchen Porter
Tian Fu Restaurant
Loughborough , Leicestershire
09.2024 - 09.2025
- Maintained high standards of hygiene by thoroughly cleaning kitchen areas, including floors and surfaces.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Washed and put away cookware, utensils and dishes.
Education
Bachelor of Arts - Philosophy, Politics and Law
University of Warwick
Coventry 2026 - Current
Skills
- Customer service
- Teamwork
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Cash handling
- Food safety
- Menu knowledge
- Positive attitude
- Customer service excellence
- Table serving
- Stock rotation practices
- Handling difficult customers
- Listening attentively
Languages
Chinese (Mandarin)
First Language
Timeline
Restaurant Waitress
Tian Fu Restaurant
09.2025 - Current
Kitchen Porter
Tian Fu Restaurant
09.2024 - 09.2025
Bachelor of Arts - Philosophy, Politics and Law
University of Warwick
2026 - Current