DINA FORTUNATO PIMENTA
Dorking
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist, Hairdresser, Owner
Hair & Beauty
Dorking, Surrey
01.1999 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Delivered front of house duties with warm and professional manner.
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
Hotel receptionist
Mercure Buford Bridge Hotel Box Hill
Dorking, Surrey
11.2024 - 04.2025
- Greeted and checked-in guests promptly and professionally.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Reduced wait times with high-speed processing of reservations.
Hotel receptionist
whitebread.PLC
Horsham, West Sussex
02.2023 - 11.2024
- Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
- Handled late-night emergencies calmly, providing swift resolution.
- Compiled end-of-day reports for management's overview.
- Balanced cash drawer at the end of each shift, maintaining accountability.
Hotel receptionist
Travelodge Hotels
Horsham, West Sussex
04.2022 - 02.2023
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Increased efficiency by swiftly resolving any complaints or issues.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Greeted and checked-in guests promptly and professionally.
Education
Master of Business Administration - Administration
Universiade Candido Mendes
Rio de Janeiro - Brazil 03.1985 - 12.1989
Skills
- Reliable punctuality
- Customer and Guest relations
- Attention to Detail
- Data Entry
- Professional and smart presentation
Timeline
Hotel receptionist
Mercure Buford Bridge Hotel Box Hill
11.2024 - 04.2025
Hotel receptionist
whitebread.PLC
02.2023 - 11.2024
Hotel receptionist
Travelodge Hotels
04.2022 - 02.2023
Receptionist, Hairdresser, Owner
Hair & Beauty
01.1999 - Current
Master of Business Administration - Administration
Universiade Candido Mendes
03.1985 - 12.1989
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