VIVIANA TABARES
London
Summary
Detail-oriented administrative professional with extensive expertise in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Access. Proficient in healthcare appointment systems and patient records management, ensuring GDPR compliance and confidentiality. Demonstrates exceptional organisational efficiency and reliable punctuality while managing multiline phone systems and electronic switchboards. Skilled in customer service, billing experience, invoice processing, and data entry. Committed to maintaining discretion and confidentiality with a focus on polite client care.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Receptionist
Bupa Crossrail Canary Wharf
10.2024 - 02.2026
- Provide senior-level front-of-house support in a high-volume healthcare setting, ensuring a professional, calm, and welcoming patient experience
- Coordinate complex appointment schedules, liaising closely with clinical staff to maximise efficiency and minimise delays
- Manage patient correspondence via email and telephone, ensuring clear, confidential, and timely communication
- Act as a first point of contact for patient concerns and complaints, resolving issues diplomatically or escalating in line with procedures
- Process dental insurance claims accurately, verify coverage, and liaise with providers to support timely payments
- Handle payments, billing queries, and financial transactions with accuracy and discretion
- Maintain patient records in line with GDPR and healthcare governance requirements
- Support day-to-day clinic operations and assist in maintaining high standards across reception and administrative functions
Receptionist
Balham Lodge Dental Practice
10.2018 - 01.2021
- Managed reception operations and patient flow in a busy dental practice
- Scheduled and coordinated appointments, ensuring effective use of clinicians’ time
- Delivered consistently high standards of patient care and customer service
- Managed billing processes for patients and insurers
- Maintained accurate, up-to-date patient records and accounts
Trainee Dental Nurse
Crofton Park Dental Practice
01.2018 - 09.2018
- Supported clinical staff during patient consultations and procedures
- Maintained sterilisation and infection control standards for instruments and equipment
- Ensured surgeries were fully prepared with required materials and supplies
- Updated patient notes and records in accordance with clinical requirements
Reception & Operations Administrator
Bombshell Nails
01.2017 - 02.2018
- Oversaw reception operations and staff scheduling in a customer-focused service environment
- Managed appointments, handled complaints, and resolved service issues
- Maintained stock control and produced daily operational reports
- Supported management through accurate reporting and administrative coordination
Beauty Therapist / Acting Supervisor
Muth Beauty Salon
10.2015 - 12.2016
- Delivered client-facing services while supporting daily operational management
- Supervised staff and managed salon operations in the manager’s absence
- Managed bookings, cash handling, and end-of-day reconciliation
- Addressed client concerns professionally and effectively
Office Assistant
Myhill Newman
02.2014 - 05.2015
- Delivered administrative support within a regulated office environment
- Managed enquiries, correspondence, and data entry
- Maintained filing systems, records, and databases
- Ensured complaints and correspondence were logged, tracked, and responded to within service-level targets
Media Monitoring Executive
International Press Cutting Bureau
01.2007 - 01.2014
- Managed data collection, reporting, and client communication
- Produced detailed analytical reports using Excel, Word, and PDF formats
- Delivered daily summaries and bespoke reports to clients
Skills
- Microsoft Word, Excel, Outlook, PowerPoint, Access
- Healthcare appointment systems
- Patient records & database management
- Multiline phone systems
- GDPR & confidentiality awareness
- Email correspondence
- Keyboard typing speed
- Discretion and confidentiality
- Telephone operation
- Organisational efficiency
- Electronic switchboard operation
- Reliable punctuality
- Billing experience
- Customer Service
- Calm under pressure
- Invoice processing
- Data Entry
- Microsoft Office
- Organised and reliable
- Administration
- Polite client care
Certification
- Diploma in Beauty Therapy – Training Room London Academy
- Certificate in Safeguarding Children & Vulnerable Adults (Level 2)
- Certificate in Basic Life Support (Level 2)
- Certificate in Child Abuse Awareness (Level 2)
- Certificate in Information Technology (IT)
LANGUAGES
English – C1 (Advanced)
Spanish – C1 (Advanced)
REFERENCES
Available upon request
CORE COMPETENCIES
- Senior reception & patient services
- Appointment systems & diary management
- Patient confidentiality & data protection
- Complaints handling & service recovery
- Insurance claims & billing processes
- Front-of-house leadership & support
- Multiline switchboard & email management
- Records management & database administration
- Compliance, safeguarding & patient care standards
- Problem-solving & workflow coordination
Timeline
Receptionist
Bupa Crossrail Canary Wharf
10.2024 - 02.2026
Receptionist
Balham Lodge Dental Practice
10.2018 - 01.2021
Trainee Dental Nurse
Crofton Park Dental Practice
01.2018 - 09.2018
Reception & Operations Administrator
Bombshell Nails
01.2017 - 02.2018
Beauty Therapist / Acting Supervisor
Muth Beauty Salon
10.2015 - 12.2016
Office Assistant
Myhill Newman
02.2014 - 05.2015
Media Monitoring Executive
International Press Cutting Bureau
01.2007 - 01.2014