Nester D'Souza

• Managed phone calls, resulting in effective communication flow within the company.
• Handled appointment scheduling to ensure smooth daily operations.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.

• Dealt with several frustrated guests in a professional matter to ensure they left the hotel satisfied, and upkept the reputation of the hotel.

• Displayed my skills in assisting people daily by helping people with various things such as travel into London.

• Kept my mind open filled and updated with several key information that the guests might ask for, example timings for the airport shuttle.

• Dealt with brand VIP in a professional manner to ensure a pleasant stay and top service.

• Regularly performed under high stress environment, given the extremely fast paced, and busy nature of an airport hotel.

• Constantly multi-tasked, handling feedbacks, check-in and check-outs, passing on requests, payments, room moves, etc.

• Worked flexibly, jumping and helping in both properties depending on priority and business.

• Remained professional and handled challenging guests and strong demands.

Trained and have been supervising new starters, helping them warm up and get on board

• Remained calm under pressure, ensuring better performance during peak hours.

• Maintained professional appearance throughout shifts, reflecting positively on establishment image.

• Regularly multi-tasked and worked in various sections when called for.

• Stayed up-to-date with the menu and was able to answer questions from customers very swiftly.

• Warmly greeted guests upon arrival to create welcoming atmosphere.

Completed side duties such as refilling condiments, contributing to organised workplace.

• Remained calm under pressure, ensuring better performance during peak hours.

• Maintained professional appearance throughout shifts, reflecting positively on establishment image.

• Regularly multi-tasked and worked in various sections when called for.

• Stayed up-to-date with the menu and was able to answer questions from customers very swiftly.

• Handled payment transactions to guarantee smooth customer checkout process.

• Warmly greeted guests upon arrival to create welcoming atmosphere.

Completed side duties such as refilling condiments, contributing to organised workplace

• Remained calm under pressure, ensuring better performance during peak hours.
• Maintained professional appearance throughout shifts, reflecting positively on establishment image.
• Regularly multi-tasked and worked in various sections when called for.
• Stayed up-to-date with the menu and was able to answer questions from customers very swiftly.
• Handled payment transactions to guarantee smooth customer checkout process.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Completed side duties such as refilling condiments, contributing to organised workplace.