Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Dilini Gunawardana

SOUTHAMPTON,Hampshire

Summary

Detail-oriented professional with expertise in customer complaint handling, delivery app order processing, and phone order management. Skilled in multitasking efficiency, cash handling, and providing seamless complaint resolution while fostering a collaborative team environment. Bilingual capabilities enhance communication with diverse clientele, ensuring exceptional service delivery. Dedicated to leveraging strong interpersonal skills and operational proficiency to support organisational success.

Overview

1823
1823
years of professional experience

Work history

Crew Member

McDonald's
SOUTHAMPTON, Hampshire
07.2024 - Current
  • Customised customer experiences to build brand loyalty.
  • Managed complaints with calm, clear communication and problem-solving.
  • Advised customers on menu items, took orders and processed payments.
  • Served meals and beverages to guests promptly, ensuring a satisfying dining experience.

Part Timer

Tasty Plaice
SOUTHAMPTON, Hampshire
09.203 - Current
  • Operated tills to accurately process cash and credit card transactions.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Customised customer experiences to build brand loyalty.

Work Experience

SMS Cruise company
SOUTHAMPTON, Hampshire
05.2024 - 10.2024
  • Assist customers in making cruise reservations.
  • Answer inquiries about itineraries, pricing, and cruise details.
  • Instructed passengers on proper procedures.

Education

A-Levels - Business, Law, Travel and Tourism, Cabin Crew

Itchen College
Southampton
09.2024 -

GCSEs - Maths and English

Woodlands Community School
Southampton
04.2023 - 06.2023

St Pauls Girls School

Skills

  • Customer complaint handling
  • Delivery app order processing
  • Bilingual or multilingual
  • Phone order handling
  • Multitasking efficiency
  • Cash handling
  • Team player
  • Complaint resolution

Languages

Sinhala
Native language
English
Advanced (C1)
Korean
Beginner
Chinese (Mandarin)
Beginner
Sinhala
Proficient (C2)

Affiliations

  • I love to sing for fun with my sister. Another one of my interests is playing the organ. I enjoy learning new pieces and polishing my skills. Besides that, I love playing badminton with my sister since we can compete with each other.

Timeline

A-Levels - Business, Law, Travel and Tourism, Cabin Crew

Itchen College
09.2024 -

Crew Member

McDonald's
07.2024 - Current

Work Experience

SMS Cruise company
05.2024 - 10.2024

GCSEs - Maths and English

Woodlands Community School
04.2023 - 06.2023

St Pauls Girls School

Part Timer

Tasty Plaice
09.203 - Current
Dilini Gunawardana