Summary
Overview
Work history
Education
Skills
Timeline
Generic

Freya Wood

Chelmsford,Essex

Summary

Whilst enjoying my college courses in Travel and Tourism and Cabin Crew, I worked in a fast food restaurant as I could fit that in around my courses. The work also enabled me to gain much experience in the customer service industry. I am a reliable and motivated individual and can work on my own initiative and as part of a team. I have strong customer relations skills and am able to resolve most customer related issues in a friendly and professional manner. In the fast paced industry , I have developed my organisational and proactive skills.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Crew member

McDonald's
Chelmsford, Essex
06.2021 - Current

My experience includes:

  • Excellent customer service and greeting customers.
  • Complaints handling and quick decision making.
  • Able to resolve issues in a friendly but professional manner.
  • Established professional relationships with team members.
  • Presentation skills.
  • Using my own initiative.
  • Able to work independently and as part of a team.


Education

Certificate of Higher Education - Travel and Tourism and Cabin Crew

Stansted Airport College
Stansted Airport, Essex
09.2022 - 06.2023

City & Guilds - Travel and Tourism

Chelmsford College
Chelmsford, Essex

NVQ Level 2 - Skills for Business and Administration

South Essex College
Southend-on-Sea
09.2020 - 06.2021

Skills

  • Team player
  • Customer Service
  • Customer relations
  • Interpersonal communication
  • Complaint resolution
  • Customer complaint handling

Timeline

Certificate of Higher Education - Travel and Tourism and Cabin Crew

Stansted Airport College
09.2022 - 06.2023

Crew member

McDonald's
06.2021 - Current

NVQ Level 2 - Skills for Business and Administration

South Essex College
09.2020 - 06.2021

City & Guilds - Travel and Tourism

Chelmsford College
Freya Wood