Freya Wood
Chelmsford,Essex
Summary
Whilst enjoying my college courses in Travel and Tourism and Cabin Crew, I worked in a fast food restaurant as I could fit that in around my courses. The work also enabled me to gain much experience in the customer service industry. I am a reliable and motivated individual and can work on my own initiative and as part of a team. I have strong customer relations skills and am able to resolve most customer related issues in a friendly and professional manner. In the fast paced industry , I have developed my organisational and proactive skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Crew member
McDonald's
Chelmsford, Essex
2021.06 - Current
My experience includes:
- Excellent customer service and greeting customers.
- Complaints handling and quick decision making.
- Able to resolve issues in a friendly but professional manner.
- Established professional relationships with team members.
- Presentation skills.
- Using my own initiative.
- Able to work independently and as part of a team.
Education
Certificate of Higher Education - Travel and Tourism and Cabin Crew
Stansted Airport College
Stansted Airport, Essex 2022.09 - 2023.06
City & Guilds - Travel and Tourism
Chelmsford College
Chelmsford, EssexNVQ Level 2 - Skills for Business and Administration
South Essex College
Southend-on-Sea 2020.09 - 2021.06
Skills
- Team player
- Customer Service
- Customer relations
- Interpersonal communication
- Complaint resolution
- Customer complaint handling
Timeline
Certificate of Higher Education - Travel and Tourism and Cabin Crew
Stansted Airport College
2022.09 - 2023.06
Crew member
McDonald's
2021.06 - Current
NVQ Level 2 - Skills for Business and Administration
South Essex College
2020.09 - 2021.06
City & Guilds - Travel and Tourism
Chelmsford College