Dilanka Udadewa Arachchige Dona
Swindon,Wiltshire
Summary
- Dedicated Banker with 14 years of excellence.
- Demonstrated history of meeting company goals and promoting best practices.
- Thrives under pressure and adapts to challenges with ingenuity and resilience.
- Passionate with experience in data accuracy and management.
- Independent problem-solver focused on customer service and product development.
- Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Junior Executive II
Sampath Bank, Sri Lanka
05.2008 - 09.2022
- Increased revenue by upselling and recommending products.
- Leveraged strategic networking to create new business opportunities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Processed invoices and payment runs with speed and accuracy.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Applied positive customer service approach to increase satisfaction levels.
Education
Master of Science - Finance and Investment
University of the West of England
Bristol 09.2022 - 11.2023
Master of Business Management -
University of Colombo
Sri Lanka 01.2016 - 12.2017
Diploma in Business Management-Level 6 -
The Association of Business Executives
United KingdomDiploma in Banking & Finance -
The Institute of Bankers of sri Lanka
Diploma in Credit Management -
The Institute of Bankers of Sri Lanka
Skills
- Advanced product knowledge
- Strategical and Analytical overview
- Excellent Customer Service
- Higher accuracy in Payments & Transactions processing
Certification
I hereby certify that the information given above is true and accurate to the best of my knowledge.
Timeline
Master of Science - Finance and Investment
University of the West of England
09.2022 - 11.2023
Master of Business Management -
University of Colombo
01.2016 - 12.2017
Junior Executive II
Sampath Bank, Sri Lanka
05.2008 - 09.2022
Diploma in Business Management-Level 6 -
The Association of Business Executives
Diploma in Banking & Finance -
The Institute of Bankers of sri Lanka
Diploma in Credit Management -
The Institute of Bankers of Sri Lanka