Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Dilanka Udadewa Arachchige Dona

Swindon,Wiltshire

Summary

  • Dedicated Banker with 14 years of excellence.
  • Demonstrated history of meeting company goals and promoting best practices.
  • Thrives under pressure and adapts to challenges with ingenuity and resilience.
  • Passionate with experience in data accuracy and management.
  • Independent problem-solver focused on customer service and product development.
  • Recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Junior Executive II

Sampath Bank, Sri Lanka
05.2008 - 09.2022
  • Increased revenue by upselling and recommending products.
  • Leveraged strategic networking to create new business opportunities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Processed invoices and payment runs with speed and accuracy.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Applied positive customer service approach to increase satisfaction levels.

Education

Master of Science - Finance and Investment

University of the West of England
Bristol
09.2022 - 11.2023

Master of Business Management -

University of Colombo
Sri Lanka
01.2016 - 12.2017

Diploma in Business Management-Level 6 -

The Association of Business Executives
United Kingdom

Diploma in Banking & Finance -

The Institute of Bankers of sri Lanka

Diploma in Credit Management -

The Institute of Bankers of Sri Lanka

Skills

  • Advanced product knowledge
  • Strategical and Analytical overview
  • Excellent Customer Service
  • Higher accuracy in Payments & Transactions processing

Certification

I hereby certify that the information given above is true and accurate to the best of my knowledge.

Timeline

Master of Science - Finance and Investment

University of the West of England
09.2022 - 11.2023

Master of Business Management -

University of Colombo
01.2016 - 12.2017

Junior Executive II

Sampath Bank, Sri Lanka
05.2008 - 09.2022

Diploma in Business Management-Level 6 -

The Association of Business Executives

Diploma in Banking & Finance -

The Institute of Bankers of sri Lanka

Diploma in Credit Management -

The Institute of Bankers of Sri Lanka
Dilanka Udadewa Arachchige Dona