Emma Bish

Since joining the company in February 2023 I have gained valuable experience and knowledge within my role on the subject access requests team. I have outlined some of these skills below:

• Managed compilation of data for subject access requests
• Developed GDPR-compliant documentation
• Kept accurate records while being vigilant for potential data breaches and reported as needed
• Achieved all SLA targets while ensuring proper management of client expectations and maintaing 100% QA'S
• Established guidelines for document disposal, ensuring compliance with data protection laws, and confidentiality agreements.
• Liaised with external contractors to secure accurate and up-to-date project documentation.
• Kept customer's sensitive information safely stored in-line with data protection laws.
• Managed employee and client information with discretion and sensitivity, maintaining full confidentiality in line with data protection regulations.
• Ensured secure storage of documents, maintaining compliant data protection across all records.
• Performed quality checks on outgoing work to ensure any information being shared was upholding the company's standard
• Thrived in fast-paced environment with energy and enthusiasm.
• Assisted in managing the team by offering support and constructive feedback to improve skills and maximise potential.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Contributed to improving workflow by offering constructive suggestions
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

As a private groom for 5 horses my duties include:

• Managing the day to day running of the yard efficiently and effectively
• Liaising with third party suppliers to ensure all needs were met.
• Kept abreast of stock levels using inventory systems, modifying purchasing quantities and delivery frequency to meet customer demand.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Supervised and delegated tasks to employees to meet key productivity targets.
• Managed team by offering support and constructive feedback to improve skills and maximise potential.
• Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
• Conducted performance reviews, identifying areas for development and rewarding high achievers.
• Thrived in fast-paced environment with energy and enthusiasm.

My exeperience with TTEC included:

• Made high volume of sales calls per day exceeding company outbound call targets.
• Maintained detailed product knowledge to competently and expertly advise customers.
• Recorded details from customer communications on CRM.
• Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.

• The skills I have learned and built on since being self employed are:
• Demonstrated ability to work independently.
• Ensured pet safety at all times
• Efficiently managed and prioritized tasks to meet deadlines.
• Provided exceptional customer service and support
• Demonstrated strong problem-solving skills
• Maintained high standards in all areas of work responsibility
• Effectively handled multiple tasks simultaneously
• Noted dog's favourable walking routes, revisiting preferred spots to keep animals in happy environments.
• Delivered punctual service from pick-up to drop-off, maintaining excellent customer satisfaction ratings.

My roles included:

• Assisted customers in navigating company websites and using online services, improving their overall digital experience.
• Scheduled and organized client appointments with efficiency.
• Enhanced efficiency in handling call queries.
• Advocated for customers, negotiating solutions that align with both customer expectations and company policies.

• Enhanced telephone skills
• Oversaw customer service apprenticeships workload, providing guidance and supervision.
• Optimized performance of online shopping assistants
• Managed booking of deliveries
• Built rapport with clients and developed strong relationships
• Provided warm, friendly customer service, resolving questions and queries efficiently.
• Delivered exemplary customer service, promoting positive interactions.

• Cash handling
• Maintaining salon standards
• Risk assessments and health and safety
• Telephone skills
• Independent working
• Admin

• Customer services
• Problem solving
• Computer skills