Dhruti Patel
Harrow,Greater London
Summary
Dedicated Biomedical Science student with hands-on experience in hospitality and customer service. Proven ability to manage high-volume service, uphold cleanliness, and enhance customer satisfaction. Strong communicator and adaptable team player, eager to leverage skills in a part-time role while pursuing academic studies.
Overview
2
2
years of professional experience
Work history
Hospitality assistant
Delta by Marriott Chestnut
Broxbourne, Hertfordshire
2025.10 - 2026.03
- Enhanced guest experience by proactively providing information and assistance, ensuring needs were met.
- Delivered personalised services tailored to individual guest preferences, enhancing satisfaction.
- Ensured guest satisfaction by promptly addressing all queries and concerns.
- Prepared rooms for guest check-in, creating welcoming environment that elevated overall guest comfort.
- Coordinated with housekeeping staff, maintaining high standards of cleanliness throughout hotel.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
Front counter cashier
KFC and Taco Bell
Winnipeg, Canada
2024.01 - 2024.03
- Assisted with stocking shelves to ensure product availability.
- Worked during busy periods to support efficient service delivery.
- Promoted store products while aiding customers at till.
- Recorded sales accurately using point-of-sale system to minimise errors.
- Managed challenging customers with composure to provide positive experiences.
- Maintained cleanliness and organisation of front counter area for enhanced efficiency.
- Processed returns and exchanges in line with company policy to uphold customer trust.
- Explained loyalty programmes to customers to encourage repeat business.
- Performed daily opening and closing procedures to secure store assets.
- Handled customer queries effectively to ensure satisfactory resolutions.
- Facilitated smooth checkout processes with accurate money handling skills.
- Upsold products and services during transaction processing.
Education
Bachelor of Science - Biomedical Science
University of Hertfordshire
Hatfield 2025.09 -
Diploma of Higher Education - International Baccalaureate
Navrachna International School
Gujarat, India 2020.06 - 2022.05
Skills
- Food safety knowledge
- Cash handling
- Professional and reliable attitude in fast pace
- Time management and multitasking
- Fast-paced environment adaptability
- Food safety knowledge
- Professional reliability
- Adaptability
- Adaptability
- Inventory management
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Gujarati
Native
References
References available upon request.
Timeline
Hospitality assistant
Delta by Marriott Chestnut
2025.10 - 2026.03
Bachelor of Science - Biomedical Science
University of Hertfordshire
2025.09 -
Front counter cashier
KFC and Taco Bell
2024.01 - 2024.03
Diploma of Higher Education - International Baccalaureate
Navrachna International School
2020.06 - 2022.05