Lily Smith
New Mills
Summary
Friendly Hospitality Assistant, adept at creating welcoming environments and enhancing guest experiences. Enhanced customer satisfaction through personalised service and swift problem resolution. Known for improving team morale and operational efficiency, contributing to positive workplace culture.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Hospitality assistant
Newton Lodge
Lairg, HLD
05.2025 - Current
- Collaborated with kitchen staff to guarantee timely meal delivery.
- Ensured strict adherence to health and safety regulations during food handling.
- Facilitated smooth check-in and check-out processes for optimal guest experience.
- Addressed all guest queries and concerns to maintain high satisfaction levels.
F&B ASSISTANT
The Tempus at Charlton Hall
Chathill, Northumberland
05.2024 - 09.2024
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Notified kitchen personnel of shortages or special orders.
- Monitored and restocked supplies or food items to maintain inventory.
- Assisted in the organization and set up of special events and banquets.
- Adhered to all safety and sanitation guidelines while handling food and beverages.
- Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Computed bills with cash registers, multi-counting machines, or pencil and paper.
FOH TEAM MEMBER
Pizza Express
Manchester
11.2023 - 04.2024
- Collaborated with staff and management to provide exemplary customer service.
- Completed opening and closing procedures, following cleaning checklists.
- Assembled and expedited food for customers, checking orders for accuracy.
- Cleaned and organized front of house to maintain optimal health and safety practices.
- Communicated needs to management for escalating issue resolution.
FOH TEAM MEMBER
The Isle of Eriska Hotel
Oban
06.2023 - 08.2023
- Transported food items from kitchen and presented to guest tables.
- Greeted customers upon immediate arrival, offering assistance.
- Managed seating arrangements in compliance with restaurant policies.
- Transported food orders from kitchen to proper tables.
- Arranged tables and decorations according to client specifications.
SERVER
Benvenuti
Hazel Grove, Stockport
02.2022 - 08.2022
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Exercised focus and concentration to keep track of tables and remember orders.
Education
A LEVEL -
Marple College
09.2020 - 05.2022
GCSE - undefined
New Mills Secondary School
Bachelor of Science - Mechanical engineering
University of Salford
Salford /2022 - /2025
Skills
- Wine Knowledge
- Food safety knowledge
- Upselling strategies
- Reservation Management
- POS System Operation
- Guest Services
Personal Information
Date of birth: 03/16/04
Custom
References available upon request
Timeline
Hospitality assistant
Newton Lodge
05.2025 - Current
F&B ASSISTANT
The Tempus at Charlton Hall
05.2024 - 09.2024
FOH TEAM MEMBER
Pizza Express
11.2023 - 04.2024
FOH TEAM MEMBER
The Isle of Eriska Hotel
06.2023 - 08.2023
SERVER
Benvenuti
02.2022 - 08.2022
A LEVEL -
Marple College
09.2020 - 05.2022
GCSE - undefined
New Mills Secondary School
Bachelor of Science - Mechanical engineering
University of Salford
/2022 - /2025
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