Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

DESIRE OLANIRU

Yeovil

Summary

A positive, professional, and hard-working individual with a background in customer service, technology support, and digital innovation. I excel at problem-solving, communicating clearly, and working effectively in teams. Currently, I am completing a T Level in Digital Production, Design, and Development, which has equipped me with robust technical abilities and a commitment to continuous learning and growth. I am eager to leverage these skills to contribute to a dynamic, forward-thinking organisation.

Overview

2
2
years of professional experience

Work History

Customer Service Advisor

Screwfix
07.2023 - Current
  • Managed high-volume of customer inquiries via voice and digital channels with a positive attitude and focus on customer satisfaction
  • Resolved customer issues by making informed decisions that balanced customer satisfaction with business needs
  • Provided guidance to customers on using Screwfix's digital platforms, enhancing their shopping experience
  • Consistently met key performance indicators for service levels, handle time and productivity.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Awarded a Gift card from the Leadership team for exceptional customer service ratings and consistent positive feedback
  • Achieved an average of 95% on customer service quality evaluation over the past six months

Technology and Innovation Assistant - Work Placement

Leonardo Helicopters (iAero)
03.2024 - Current
  • Solved complex problems with effective teamwork and communication skills
  • Delivered presentations and practical demonstrations to internal teams and external partners.
  • Proposed creative solutions and assisted in developing virtual and augmented reality applications for assembly, training, and product visualisation.
  • Explored new technologies and approaches to streamline processes.
  • Created comprehensive reports and summaries toensure project information is clear and accessible for ongoing reference

Sales Assistant

Sha'aban Supermarket
10.2022 - 04.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Resolved customer complaints and process issues with proactive problem-solving skills
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Fostered an inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Level 3 - T Level - Digital Production, Design, And Development

Yeovil College
06.2025

GCSE’s - A-C in 9 Subjects, Including Maths And English

St James Anglican College
08-2022

Skills

  • Problem solving and analytical thinking
  • Excellent communication skills (written and verbal)
  • Strong customer service orientation
  • Self-motivation and adaptability
  • Teamwork and Collaboration
  • Attention to detail
  • Technical Proficiency
  • Knowledge of MS Office and digital collaboration tools
  • Organisational Skills

Hobbies and Interests

  • Reading
  • Coding
  • Exploring Emerging Technologies
  • Problem-Solving Challenges (Puzzles)
  • Exercise and Martial arts

Timeline

Technology and Innovation Assistant - Work Placement

Leonardo Helicopters (iAero)
03.2024 - Current

Customer Service Advisor

Screwfix
07.2023 - Current

Sales Assistant

Sha'aban Supermarket
10.2022 - 04.2023

Level 3 - T Level - Digital Production, Design, And Development

Yeovil College

GCSE’s - A-C in 9 Subjects, Including Maths And English

St James Anglican College

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