Shakti Kapoor
London,United Kingdom
Summary
Experienced healthcare professional with a strong background in clinical practice, health administration, and patient assessment. Expertise in phlebotomy, pain management, and immunization, alongside proven abilities in medication management and health education. Skilled in laboratory testing and maintaining patient confidentiality. Adept in strategic thinking, problem-solving, and analytical assessment, with a focus on improving patient care and advancing healthcare practices. Known for exceptional communication and coordination skills, contributing to seamless care delivery. Career goal: To leverage medical expertise and leadership to drive innovation and excellence in healthcare delivery.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work history
Customer Service Advisor
IQ Student Accommodation
London
08.2022 - 01.2025
- Dynamic skill set of handling front desk along with Communicating with residents on daily basis
- Poly lingual skill gives me an advantage to engage with majority of the population
- Have been recognised as the Student's savvy on many occasions
- Problem solving skills is an extra-ordinary quality which makes me distinctive from my fellow team mates
- Comfortable & adaptable in nature which helps me working either with team or even by solitude
- Have been recognised by residents in IQ Hoxton &Google when they mention my name on IQ Hoxton google reviews
- I have also been nominated as best CSA during the course of my working period
- Greta listener who calmly analyse the situation, absorbs the information & then act upon it with the best possible results for everyone
- Proficient & highly effective in managing or solving diverse problems that I may encounter at workplace
- My Mantra is to offer the best stay & ensure the residents create the best memories with no problems or troubles
- Developed and maintained relationships with customers, resulting in a 100% increase in customer retention
- Assisted customers in navigating the company's website and online services, resulting in a 100% increase in online sales
Resident Doctor
LNJP Hospital
Delhi, India
10.2020 - 04.2022
- Served as a lead clinician for over 200 COVID-19 patients, ensuring accurate diagnoses, effective treatments, and implementation of precautionary measures to safeguard health outcomes during the pandemic.
- Managed the Mucormycosis Department, overseeing the care of 50+ patients with this severe COVID-19-related fungal complication, ensuring timely interventions and comprehensive treatment plans.
- Collaborated with multidisciplinary teams across 10+ clinical specialties, delivering holistic, patient-centered care and streamlining treatment pathways.
- Interpreted and analyzed diagnostic findings for 100+ patients monthly, including blood tests, to ensure precise diagnoses and clear communication of tailored treatment plans.
- Assessed and managed the care of 30+ patients weekly, conducting detailed patient interviews, physical examinations, and history reviews to identify health concerns and recommend appropriate diagnostic tests.
- Prescribed and administered over 500 curative treatments annually, ensuring compliance with evidence-based guidelines and incorporating preventive measures to mitigate future health risks.
- Developed and communicated personalized care plans for 90% of patients, leveraging expert knowledge to provide clear guidance and refer individuals to specialized care when required.
- Maintained 100% accuracy in medical records, updating and ensuring the confidentiality of patient notes to support seamless care coordination and regulatory compliance.
- Delivered empathetic patient care by simplifying complex medical concepts for over 150 families annually, fostering understanding and reducing anxiety.
- Implemented preventive health strategies, achieving a 15% reduction in illness progression across key patient groups by promoting early intervention and education.
Paediatric Resident Doctor
BM Hospital
Delhi, India
10.2018 - 04.2019
- Provided specialized pediatric care for 100+ patients weekly, including neonatal care in NICU settings, ensuring optimal outcomes through comprehensive monitoring and treatment.
- Maintained 100% accuracy in patient records, leveraging advanced hospital database systems for efficient record-keeping and compliance.
- Performed 50+ medical procedures under direct supervision, adhering to program directives and ensuring alignment with best practices.
- Monitored and documented patient progress daily, updating care plans and progress notes to reflect changes and ensure positive outcomes.
- Assessed and interpreted hematology lab results for 200+ cases annually, discussing tailored treatment options with patients and their families.
- Developed and reviewed time-sensitive care plans, achieving measurable progress and making adjustments to meet individual patient needs.
- Delivered holistic treatment plans, integrating medications with lifestyle modifications to enhance long-term health outcomes.
- Designed and implemented individualized care plans based on medical histories and physical examinations, addressing unique patient needs effectively.
Intern Doctor
BLK Hospital
Delhi, India
10.2016 - 07.2018
- Ensured compliance with confidentiality laws while maintaining accurate and up-to-date patient records in hospital systems, safeguarding sensitive health information.
- Collected and prepared patient samples, including blood and tissue, for laboratory testing, and assisted doctors in examining, diagnosing, and managing physical and mental health conditions.
- Shadowed qualified physicians to gain expertise in patient consultations, examinations, and operations, contributing to effective treatment delivery.
- Facilitated smooth shift handovers by documenting and communicating key patient information, ensuring continuity of care across teams.
- Diagnosed conditions accurately by synthesizing test results and examination findings, contributing to comprehensive care plans.
Education
MBBS - Bachelor of Medicine and Bachelor of Surgery
MJP Rohilkhand University
Skills
- Health Care Experienced
- Medications Experienced
- Phlebotomy Expert
- Consulting Expert
- Communication Skills Expert
- Coordination Skills Expert
- Clinical Works Experienced
- Health Education Experienced
- Laboratory Tests Skillful
- Pain Management Expert
- Confidentiality Expert
- Knowledge of Immunization Expert
- Imaging Experienced
- Nutrition and Dietetics Experienced
- Health Administration Expert
- Research Skills Skillful
- Patient Assessment Experienced
- Strategic Thinking Experienced
- Health Assessment Experienced
- Expertise in Communications Expert
- Perseverance Expert
- Pediatrics Expert
- Medical Terminology Expert
- Knowledge of Medicine Experienced
- Time Management Expert
- Clinical Assessments Experienced
- Care Planning Experienced
- Computer Literacy Experienced
- Microsoft Office Experienced
- Analytical Thinking Expert
- Leadership Experienced
- Passionate Expert
- Problem Solving Experienced
- Complaint handling skills Expert
Languages
Punjabi
Hindi
English
Timeline
Customer Service Advisor
IQ Student Accommodation
08.2022 - 01.2025
Resident Doctor
LNJP Hospital
10.2020 - 04.2022
Paediatric Resident Doctor
BM Hospital
10.2018 - 04.2019
Intern Doctor
BLK Hospital
10.2016 - 07.2018
MBBS - Bachelor of Medicine and Bachelor of Surgery
MJP Rohilkhand University
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