Raihan Ahmed

Worked in this role for 5 years now, taking my previous experience and building on them has been a priority

• I can effectively communicate with customers and colleagues regardless of their banking knowledge and understanding on processes whilst complex customer issues to successful resolution.
• Guided customers through troubleshooting process with patience, clarity and provided techniques to smooth workflow for customers.
• I have stepped up for my Team leaders and covered their shifts whils tthey were absent or on annual leave. Supported team by conducting regular call coaching, meetings, designed training programmes for enhanced team performance to boost morale and productivity levels
• Coordinated with Colleagues and other teams to resolve multi-faceted client problems swiftly whilst using the bubbles system
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques whilst accurately logging any complaints and providing feedback where necessary
• Participated in regular training to maintain up-to-date knowledge on company products and policies whilst upskilling myself on etailer Dispute process.

• Hosting duties, meeting and greeting customers openly and positively
• Working under pressure and leadership of colleagues to enable the restaurant to run efficiently and effectively
• Dealing with customer bookings, inquiries and complaints through calls and in person
• Management of colleagues and guidance on serving big parties, groups and buffets whilst running training for new waiters/bartenders and teaching all aspects of job role
• Bar and Restaurant supply check and orders
• Maintain a safe and clean work environment following Health and Safety Policies

• As an aviation security officer I was responsible for controlling the access of passengers and their items on board an aircraft
• To ensure people were safe I would make sure everyone that comes air side has been screened through metal detectors and body searched when necessary
• Their belongings had to be screened on the X-rays devices which required myself to view the X-Ray images and any bags which had prohibited, or dangerous items would require a manual search
• Other duties required patrolling the airport, looking out for any unattended baggage as well as helping passengers through the airport and making sure their journey was as stress free as possible
• Being able to work within a team was essential as there would be thousands of passengers flying through the airport
• Ensuring I had a high attention to detail was necessary as I was trained to constantly look out for threats and any suspicious behaviour
• Efficiently resolved passenger queries about safety protocols, fostering improved understanding and compliance.
• Boosted passenger confidence for safe travel with diligent surveillance of airport premises.
• Monitored behaviour of individuals within the terminal, identifying and addressing any suspicious actions swiftly,.

• Helping customers find specific items
• Communicating with customers in a friendly and professional manner
• Admin work email, filing and written work
• Dealing with customer face to face
• Multitasking using pc and engaging with customers

• Sell home and car insurance to customer’s
• Be friendly and provide excellent customer service
• Organising and ordering items using the system computer
• Renewing contracts of existing customers whilst selling improved and additional contracts
• Dealing with maximum sales, closing sales and customer complaints
• Ability to manage confrontation and challenging behaviour
• Displayed good listening and attentive skills to meet the customer’s needs as best as possible
• Ensure all information processed regarding customers is maintained as accurate, confidential and secure in line with the Data Protection Act (1998) and Confidentiality Policy
• Initiative and problem-solving skills

• Good attention to detail and able to work unsupervised for long periods of time
• Be friendly and provide excellent customer service
• Displayed good listening to meet the customer’s needs and respond to them quickly
• Showed a genuine interest in other people with the willingness to help
• Answering questions about current sales or promotions
• Answering phone calls from customer
• Dealing with customer on a one to one basis
• Monitor inventory and order supplies as necessary
• Follow instructions and complete tasks
• Worked as part of a team as well as my own initiative