Maleeha Khalil
Peterborough,Cambridgeshire
Summary
I am able to offer strong communication skills and have a knack for problem-solving. There is knowledge about customer interactions, active listening, and conflict resolution. I am ready to use, and develop communication, problem-solving, and customer interaction skills.
Overview
8
8
years of professional experience
12121
12121
years of post-secondary education
Work history
Customer service advisor
Royal & Sun Alliance
Peterborough, Cambridgeshire
09.2022 - 10.2023
- Working in a high-volume call center; which involved
- Handling inquiries, complaints, and customer support
- Contrasting enquiries
- Managing referrals
- Collaborated with different departments to ensure efficient problem resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
- Assisted customers in product selection to boost sales.
Sales assistant
Primark
Peterborough, Cambridgeshire
11.2018 - 09.2020
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Guiding customers with inquiries about products
- Dealing with complaints
- Providing product recommendations
- Understanding consumer behaviour
- Sales strategy and implying it in daily tasks
- Stock control and Manual handling
Volunteer assistant
Solomon Law
Peterborough, Cambridgeshire
08.2015 - 09.2015
- First-hand experience in an office environment
- Collaborated with legal professionals
- Administrative duties
- Booking appointments
- Writing client correspondence based on solicitors' notes
- Supporting legal professionals
- Drawing up invoices
Education
GCSEs - Maths
Thomas Deacon Academy
Peterborough 09.2011 - 06.2017
GCSEs - English
Thomas Deacon Academy
PeterboroughGCSEs - Graphics
Thomas Deacon Academy
PeterboroughGCSEs - Public Services
Thomas Deacon Academy
PeterboroughGCSEs - Health and Social Care
Thomas Deacon Academy
PeterboroughNVQ Level 3 - Applied Science
Thomas Deacon Academy
PeterboroughNVQ Level 3 - Health & Social Care
Thomas Deacon Academy
PeterboroughBachelor of Arts - Business and Marketing
Thomas Deacon Academy
PeterboroughSkills
- Empathy handling
- Leadership
- Team building
I have the proven ability to blend creativity with analytical thinking to drive business growth and customer engagement
I am able to build relationships and communicate effectively I have developed strong problem-solving, multitasking, and organizational skills
- Problem-solving
- Communication skills
- Calm under pressure
- Adaptability
Timeline
Customer service advisor
Royal & Sun Alliance
09.2022 - 10.2023
Sales assistant
Primark
11.2018 - 09.2020
Volunteer assistant
Solomon Law
08.2015 - 09.2015
GCSEs - Maths
Thomas Deacon Academy
09.2011 - 06.2017
GCSEs - English
Thomas Deacon Academy
GCSEs - Graphics
Thomas Deacon Academy
GCSEs - Public Services
Thomas Deacon Academy
GCSEs - Health and Social Care
Thomas Deacon Academy
NVQ Level 3 - Applied Science
Thomas Deacon Academy
NVQ Level 3 - Health & Social Care
Thomas Deacon Academy
Bachelor of Arts - Business and Marketing
Thomas Deacon Academy
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